Security Operations Expert

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

 

• For one of the key functions of Managed Security Services (MSS) operations (Security Governance ,Risk & Compliance Management, OMS security infrastructure management, Security Monitoring & Response Management 

• Independently works within, but also contributes to, global guidelines and best practices of the Managed Security Services function(s), within an overall MS context.

• Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems, both one-off and recurring. 

• Significantly contributes to MSS process and practice improvements for the function, considering efficiency, effectiveness, risk and quality.

• Acts as a professional advisor and mentor for staff / work team / taskforces in own and other functional areas.

• Contributes to the strategies and programmes for professional development of personnel in the function(s).

• Technically approves and takes high-level responsibility for high risk Methods of Procedures (MoPs) and change procedures.

• Liaises, and takes leadership from an MSS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MSS functions, in other Nokia services groups the customer's organisation, on high impact individual or multiple recurrent incidents, or risks.

• May act as leader for an MSS functional team, co-ordinating and allocating work, coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions.

• May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work. Is responsible for designing, building, testing and implementing security systems within an organisation’s IT and telecom network and shall be owner for Performance & Quality Management of Security Operations & Administration and root cause analysis. It is owner for Security Devices and Applications Designing, Administration , L3 level Tasks trouble shooting and Perform root cause analysis of high priority tickets

Security Specialist in areas of Security Monitoring & Response services, responsible for development, implementation & delivery. Performs & implements threat detection, hunting, incident monitoring, investigation & response activities are effectively delivered and enhanced for future.

Key Tasks & Responsibilities

• Technical Specialist & guidance
• Managed detection and response
• Threat Intelligence & Threat hunting
• Manage SIEM/EDR Platform and Applications.
• 24*7 support
• Flexible to work during odd Hours (as global customer)

Impact

Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

Scope & Contribution

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

Innovation

Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

Communication

Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset

Knowledge & Experience

Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 8+ years relevant experience and/or a graduate equivalent (or higher) degree.
 

• Minimum 8 years of relevant hands on experience in areas of SIEM Products(Splunk , QRadar etc)
• Can ensure successful implementation and Integration of SIEM product with Telecom/ IT infrastructure systems
• Professional certification is desirable, such as Splunk Certification
• Specialist in System Administration & Lifecycle management, System security baselining, Incident & Change management, System performance & availability, Security Infrastructure Operations Management
• Skill in conducting system/server planning, management, and maintenance.
• Skill in implementing, maintaining, and improving established network security practices.
• Skill in configuring and utilizing network protection components and software-based computer protection tools (e.g., Firewalls, VPNs, NIPS, HIDS, antivirus etc.).
• Skilled in troubleshooting and diagnosing cyber defence infrastructure anomalies and work through resolution.
• Skilled in system, network, and OS hardening techniques. (e.g., remove unnecessary services, password policies, network segmentation, enable logging, least privilege, etc.).
• Knowledge of how traffic flows across the network (e.g., Transmission Control Protocol [TCP] and Internet Protocol [IP], Open System Interconnection Model [OSI], Information Technology Infrastructure Library, current version [ITIL]).
• Knowledge of network security architecture concepts and principles (e.g., application of defense-in-depth).
• Good analytical skills, the ability to manage complex projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.