General Manager - Security Operations and Intelligence

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

Our team

You will be joining our Cyber Defence Operations Centre (CDOC) team - a driven, passionate, and talented bunch of people across New Zealand and Australia who thrive on providing our customers with an exceptional service and clever solutions!

The CDOC provides managed security services including a 24/7 Security Operations Centre (SOC), Security Information and Event Management (SIEM), Endpoint/ Extended Detection and Response (EDR/ XDR), Vulnerability Assessment and Managed Detection and Response(MDR)

About the Role

Our Cybersecurity Defence Operations Centre is on the hunt for a General Manager to lead our Security Operations and Intelligence area.

This person needs to be passionate about team building and technology, highly motivated, client-focused, and able to:

• Provide leadership across a multi-disciplinary team of over 80 (and growing rapidly) cybersecurity professionals across New Zealand and Australia
• Develop forward-thinking strategies that support Datacom’s growth aspirations
• Capitalise on our value proposition and enhance our operational practice and organisational reputation.

This is an exciting senior leadership role and as such we are looking for someone with extensive experience of cybersecurity operations, leading high-performance teams and strong financial management skills and business acumen.

As General Manager – Security Operations and Intelligence, you will sit on the CDOC leadership team, reporting into the Associate Director AU/ NZ Cyber Defence Operations Centre.

What you’ll do (your why)

As General Manager of the Cybersecurity Operations and Intelligence service you will:

• Manage the P/L, budget, headcount, utilisation, quality, and profitability of the Security Operations and Intelligence services
• Build, grow and oversee the Security Operations and Intelligence services team.
• Contribute to selling our services and growing our overall customer portfolio
• Be responsible for ensuring the success of the business through successful delivery of existing products and services to market
• Work with our key cybersecurity vendors and wider Datacom service lines to promote Datacom and develop our solutions and service offerings
• Drive internal and external improvement plans and manage risks on behalf of the Cyber Defence Operation Centre relating to customer delivery, day to day business operations and our processes and systems

• Manage customer relationships and ensure overall success of our customer engagements
• Manage contract compliance deliverables for our customers, to ensure that teams fulfil and understand their role requirements
• Be actively involved in company activities including recruiting, training, performance management, capacity planning, etc
• Resolve project, customer and people issues independently and with minimal escalation to executive-level
• Work with wider Datacom teams, universities, polytechnics, and schools to foster and grow the next line of cybersecurity superstars though our internship and career transformation programs

What you’ll bring

• A strong understanding of cybersecurity products and services, and how to deliver these via a managed service
• Ability to interact with executives, senior management, and a variety of stakeholders to align expectations and promote our services
• A strong commercial acumen with entrepreneurial character and drive

• Leadership, mentoring and reporting capabilities
• Strong influencing and persuasive ability
• Ability to work in large, collaborative teams and gain the cooperation of others
• Familiarity with the business values, objectives, and organisation of cybersecurity products and offerings, and be able to present to senior stakeholders internally and externally as required
• Excellent relationship building and management skills
• Effective presentation, financial and planning skills

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.