Sr. Site Reliability Engineer - Incident Response

HashiCorp solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications.

At HashiCorp, we have used the Tao of HashiCorp as our guiding principles for product development and operate according to a strong set of company principles for how we interact with each other. We value top-notch collaboration and communication skills, both among internal teams and in how we interact with our users.

As a Senior Site Reliability Engineer specializing in Incident Response, you will play a pivotal role in enhancing our operational resilience and maintaining the reliability of our cloud-based products. With a focus on rapid identification, response, and resolution of incidents, you will be at the forefront of ensuring high availability and performance across HashiCorp’s offerings.

In this role, you can expect to:

• Lead and refine our incident response strategy, ensuring rapid and effective response to operational disruptions.
• Implement best practices for system reliability, including proactive identification of potential failure points and the development of automated mitigations.
• Work closely with development, operations, and security teams to coordinate incident response efforts and post-incident analyses.
• Analyze incident trends and root causes to drive continuous improvements in system reliability and response processes.
• Develop and maintain tools for incident detection, analysis, and resolution, automating responses where possible to minimize human intervention.
• Create comprehensive incident response documentation and conduct training sessions to prepare all relevant teams for effective incident handling.
• Participate in and occasionally lead the on-call rotation, serving as a key decision-maker in the management of live incidents.

You may be a good fit for our team if:

• 6+ years of experience in site reliability engineering, systems administration, or software engineering, with a significant focus on incident response and operational reliability.
• Proven track record of managing and resolving incidents in cloud-based environments, with expertise in major public cloud platforms (AWS, GCP, Azure).
• Strong understanding of monitoring and alerting systems, with the ability to develop metrics and alarms that accurately reflect system health and operational risks.
• Experience with incident management tools and practices, including post-mortem analysis and root cause investigation.
• Excellent communication skills, capable of working effectively across multiple teams and with stakeholders at all levels.
• Familiarity with HashiCorp’s product suite and infrastructure automation tools is a plus. #LI-Hybrid