Head of AML & Compliance

Company Description

efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission.


efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Do you have an eye for detail?
Are you able to identify suspicious activities and ensure compliance across the company’s functions?
Let’s talk! 

Our Delivery Hero Payments team is currently looking for a Head of AML & Compliance (f/m/d) to join us and take over this new challenge at our incredible Hero Hub in the heart of Athens. The new colleague will be responsible for our licensed payment institution´s Compliance unit, overseeing all compliance matters of the firm, including matters relating to anti-money laundering and counter-terrorism financing (AML/CTF), licensing requirements, sanctions compliance, third-party risk management, and communication with regulators.

What you‘ll do:

• Lead the development, implementation, and ongoing management of a comprehensive compliance program inter alia related to Payment Services Directive 2 (PSD2), Card Scheme Compliance, data privacy regulations (e.g., GDPR), cybersecurity regulations and best practices to protect customer data and financial transactions.

• Coordinate audit, management, and third-party inquiries and work closely with regulators to ensure the company is suitably compliant and protected.

• Build, execute, and maintain a comprehensive fit-for-purpose AML program that is aligned with the firm's expectations and applicable laws related to our business.

• Oversee all aspects of AML compliance, including:

  • AML Risk assessment 

  • Customer due diligence (CDD) and Know Your Customer (KYC) procedures

  • Transaction and account monitoring, Enhanced due diligence and suspicious activity reporting (SAR)

  • Screening (Sanctions, PEP, Adverse Media, applicable local lists)

  • Regulatory reporting 

  • Training  on AML policies and guidelines.

• Contribute to the development and implementation of new payment products, assess and advise on tooling choices and contribute to cross-departmental projects providing compliance advice and guidance to relevant stakeholders (e.g., Sales, Product, Operations). 

• Champion a strong culture of compliance within the organization, fostering a risk-aware environment where innovation thrives alongside responsible practices.

• Stay up-to-date on evolving regulations and emerging technologies in the fintech space, proactively identifying potential impacts and implementing necessary program updates in all applicable jurisdictions.

What you‘ll need:

• Adequate university degree in legal or compliance or a comparable field. 7+ years of AML and compliance experience, preferably in a multinational environment. Big4, Banking, e-commerce/logistics, Payment Institution, E-money, or FinTech experience will be considered an asset. 

• Proven ability to build, lead, motivate, and effectively delegate tasks in high-performing AML teams as well as strong communication and interpersonal skills to build positive relationships with team members from diverse backgrounds and disciplines. 

• Ability to effectively manage cross-functional teams, fostering collaboration and information sharing across departments (e.g., Legal, IT, Operations) as well as excellent stakeholder management skills.

• Proven track record in developing, implementing, and managing AML programs. Experience in overseeing compliance projects and assurance services (audit or similar) in the financial services industry. 

• Excellent analytical, problem-solving, communication, and interpersonal skills.

• Ambition and ability to work in a dynamic, diverse, fast-paced, deadline-driven environment.

• Experience with regulatory authorities and the payments industry. CAMS certification preferred. 

• Excellent command of English (written and spoken) and willingness to travel is essential. 

What we offer:

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!

• We share a passion for food, so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies.

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe!

• We want you to grow with us ! And to help you keep improving, we provide you access to our online training platform where you can study topics for your personal and professional growth!

• If you want to stay in shape ️ , our in-house gym awaits you fully equipped! You can also join our remote fitness sessions and classes from the safety of your home!

Your life @ DH Payments

• You will be a part of a fast-growing multinational company, member of the Delivery Hero holding, with the opportunity to acquire new skills and grow professionally.
• Υou will have the opportunity to function in an established, yet creative and fun working environment with genuine and ambitious people whose ultimate goal is to maintain DH Pay as a pleasant workplace.
• Daily routine will be a thing of the past, as no day will be the same day as the one before.

Hungry enough to join us?

Additional Information

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.