Manager of Security Operations Center

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

About The Role

As Manager of Security Operations at Arkose Labs, your main focus will be guiding our customers in optimizing our services to align with their security objectives. Leveraging your data analytic and technical skills, you'll actively contribute to enhancing data-driven decision-making within customer security contexts. This includes spearheading the development of analytical projects aimed at bolstering preparedness for and response to attacks, such as building dashboards, notebooks and alerting systems. Moreover, you'll play a key role in crafting a comprehensive strategy and framework to empower analysts in maximizing data utilization, including implementing training and capacity-building initiatives. Collaborating closely with Engineering, Professional Services, and Product teams, you'll drive the success of our customers' security endeavors across the Arkose Labs organization.

As a member of Arkose Labs, you will be an integral part of the team that delivers our patent-pending security service to our customers around the globe. You'll get to work with industry leaders and some of the smartest minds in fraud and abuse prevention.

Responsibilities

1.  Data Analytics Leadership:
   • Lead and manage data analytics initiatives, including data collection, analysis, and interpretation.
   • Develop and implement data-driven strategies to drive business insights and decision-making.
   • Oversee the design and development of data models, algorithms, and dashboards to support business objectives.
2. Bot Mitigation Expertise:
   • Utilize expertise in bot detection and mitigation techniques to identify and mitigate bot-related threats.
   • Stay updated on emerging trends and best practices in bot detection and mitigation to enhance Arkose Labs security offerings.
   • Collaborate with cross-functional teams to develop and implement effective bot mitigation strategies.
3. Customer Success Support:
   • Serve as a point of escalation for customers, providing technical support and guidance on Arkose Labs security settings.
   • Collaborate with customer success teams to ensure the successful implementation and adoption of Arkose Labs solutions.
   • Act as a trusted advisor to customers, offering insights and recommendations to optimize their security posture.
4. Technical Expertise:
   • Possess a strong technical background in data analytics, including proficiency in programming languages such as Python, R, or SQL.
   • Demonstrate expertise in statistical analysis, data visualization, and machine learning techniques.
   • Leverage technical skills to troubleshoot and resolve complex issues related to data analytics and security settings.
5. Collaboration and Communication:
   • Collaborate closely with cross-functional teams, including product management, engineering, and sales, to drive alignment on data analytics and security initiatives.
   • Communicate effectively with internal stakeholders and external customers, providing updates on project status, findings, and recommendations.
   • Participate in meetings, presentations, and workshops to share insights and gather feedback from stakeholders.

Requirements

• 2-4 years of demonstrated experience in leading a data n analytical team.
• Proven experience in data analytics, with a minimum of 5-7 years, preferably working as a Senior Data Analyst, in a fast-paced and complex business setting.
• Strong knowledge of bot mitigation techniques and cybersecurity principles.
• Experience in customer success or technical support roles, preferably in a SaaS environment.
• Proficiency in programming languages such as Python, R, or SQL.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Demonstrated leadership abilities, with the ability to mentor and coach team members.
• English, minimum of proficiency level C1
• Team leader, willing to learn, research and teach others
• Strong work ethic, customer focus and winning attitude!

Nice to Have

• Bachelor's degree in Computer Science, Data Science, Statistics, or a related field; Master's degree preferred.
• Background in customer-facing cybersecurity

Why Arkose Labs?

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, OpenAI, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

• Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
• Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
• Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
• Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including OpenAI, Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

• People - independent thinkers making data-driven decisions and taking project ownership
• Teamwork - building trust, respect, and integrity to openly communicate and constructively challenge one another
• Customer Focus - customer empathy and problem-solving obsession
• Execution - actions with precision, professionalism, and urgency
• Security -  our lens for implementing processes, procedures, and programs

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.