Incident Response Analyst

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

The Global Incident Response (GIR) team consists of three units: Triage, Incident Response and Incident Command.

You will be joining the Triage team as an Information Security Analyst monitoring the tools and systems that defend ServiceNow’s production and corporate environment.

· Global Triage team is responsible to provide 24x7x365 continuous monitoring of correlated security event feeds and the appropriate triage and escalation in case of an identified security incident.

· Triage team is the primary contact for any suspected security incident and works together with the Incident Response team on resolving incidents and remediating threats across Servicenow enterprise

· Define relationships between seemingly unrelated events through deductive reasoning, come up with ways to do things faster, better and more effectively while maintaining a laser focus on quality.

· You will work on a geographically diverse team to respond to threats that may arise against our infrastructure, and track incidents to closure, working across functional teams.

· You may be called upon to assist with the deployment, integration and initial configuration of new security solutions or enhancements to existing security solutions; including network, and systems to improve overall platform security.

· You will be required to engage an escalation point of contact in the On-Call rotation, to ensure that Global Incident Response team can respond to priority incidents in a timely manner, and must be willing to work weekend shift and hours outside of standard business hours, if necessary.

Qualifications

· 3 - 4 + years related experience or equivalent combination of education and experience

· Deep understanding of Security Operations Center and Security Incident Response Team protocols and procedures

· A solid foundation in networking fundamentals, with a deep understanding of TCP/IP and other core protocols

· Background working with data logging applications (e.g. Splunk)

· Knowledge of internet security protocols and technologies

· The ability to analyze event and systems logs, perform forensic analysis (good to have), analyze malware, and other incident response related data, as needed

· Familiarity with intrusion detection systems and different layers of defense across Endpoint, Email & Network level layers

· Knowledge of latest attack vectors, threat tactics and attacker techniques targeting SaaS companies

· Understanding of Windows and Linux operating systems and command line tools

· Enterprise level analysis and defense experience are a plus

· Willingness to work weekend on-call

· Scripting knowledge is good to have

· CompTIA Security+, GSEC, CEH (Practical) certifications are good to have. 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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