Manager, Threat Strategy Manager

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We're committed to bringing passion and customer focus to the business.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we’re just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you’re helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role

Our customers choose Proofpoint products for their industry-leading quality. Our Threat Strategy Managers play a crucial role in maximizing the value of this investment for customers by engaging proactively to enhance their information security programs. The Manager, Threat Strategy oversees a team of Threat Strategy Managers to ensure continuous protection for our customers. Collaborating closely with PCMS leadership, this person evaluates strategies to enhance customer satisfaction, retention, and defense of the Managed Threat Program.

This role involves setting team goals aligned with corporate objectives, offering mentorship and coaching to the Threat Strategy team. Ideal candidates will possess a deep understanding of advanced technical concepts and the ability to communicate program designs that support customer threat protection programs.

Successful candidates will have a proven track record of effectively engaging with customers at both technical and non-technical levels and managing high-performing teams. A focus on continuous improvement is essential. Familiarity with current threat actors in information security and the ability to provide guidance on identified threats is preferred.

As a Manager, Threat Strategy Manager, your responsibility is to work with your team to ensure customers fully realize the value of Proofpoint products and services, ultimately driving renewals and additional transactions. This role requires technical leadership in a dynamic environment, involving interactions with senior-level executives in enterprises and technical staff within IT and Security departments. The position entails independently providing ongoing technical leadership and support to Proofpoint customers with minimal supervision.

Your day-to-day

• Manage and monitor support interactions, serving as an internal advocate for Proofpoint customers, responding to customer escalations, and proactively escalating when needed
• The Threat Strategy Leader will be responsible for talent development for Threat Strategy team members
• Meet regularly with clients, both remotely and on-site (as needed), to review support interactions, status, major issues, emerging threats and how to combat them using Proofpoint products and services
• Develop deep understanding of customer’s business and operational needs
• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions
• Provide proactive recommendations that protect our customer’s information assets, leveraging the Proofpoint product suite
• Identify and prioritize short term and long-term goals
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
• Leads a team of Threat Strategy Managers and provides tactical and strategic guidance daily
• Monitor level of customer satisfaction and serves as a point of escalation for satisfaction issues
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
• Uses independent judgment within broad parameters
• Designs and implements solutions to complex problems with minimum supervision
• Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality
• Provide get well plans for customers at risk of non-renewal; manage the health of the customer portfolio
• Be a coach, a mentor, to the Threat Strategy Managers on your team

What you bring to the team

• 5+ years leadership experience in the information security field
• 6+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
• Managed security or consultancy experience is required
• Proven leadership ability
• Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint
• A history of successfully motivating and inspiring coworkers
• Assigning MBO’s (Management By Objectives) to team members
• Ability to effectively work in a team environment as well as independently
• Must be proactive and have outstanding verbal and written communication skills
• The successful candidate will have relevant experience with Proofpoint products and understand threat protection (Gateway, Tap, TRAP)
• A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prospects and internal groups to spread threat intelligence landscape awareness
• Proactive, self-starter driven by setting and achieving goals
• Ability to find, hire, develop and retain the best technical talent
• Background in security, especially around threat actor tactics, techniques, and procedures

Why Proofpoint 

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.  

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 128,940.00 - 202,620.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 106,750.00 - 167,750.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 96,320.00 - 151,360.00 USD