Systems Engineer (Security)

Unlimited Technology is a fast-growing managed service, cyber and physical security provider with offices throughout the eastern US. We are a dedicated company delivering cutting edge technology solutions to meet our customers’ needs. We offer controlled and monitored access solutions, scale-able cyber security analysis and support, critical life safety systems as well as managed desktop and network security services. We secure the facilities and networks of the world’s leading brands and critical infrastructure.

We are a dynamic company with a work-hard, play hard attitude that offers competitive compensation and benefits and opportunities to learn and work with ground-breaking technology and premier clients. Our team has a wide range of talent and experience and are recognized leaders in the physical and IT security, cyber, and managed services industries.

The Systems Engineer will have extensive technical experience and knowledge of Information Technology in the Security Industry. They need to possess leadership qualities, excellent communication, personal and governance skills, to resolve problems and manage projects from the beginning until completion with exceptional efficiency and are looking to grow with an organization. Candidates must be customer oriented, courteous, attentive and adaptable to different scenarios. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.

Duties and Responsibilities:

Network

• Perform network troubleshooting and break/fix issue investigations.
• Provide advanced networking support.
• Understand and implement complex subnets.

Hardware

• Perform server hardware configuration changes, server installations and decommissions.
• Troubleshoot server hardware failures for all new server builds, server rebuilds, server moves, server re-homes, and server hardware configuration changes.
• Rack and cable new servers and act as an escalation point for all software related issues.

Software

• Perform server imaging/server build-out on all new server builds and server rebuilds.
• Perform OS/software troubleshooting for all new server builds, server rebuilds, and server configuration changes.
• Escalate imaging system outages to Infrastructure Manage
  Perform break/fix and issue investigations.
• Install all required IPAKs, security patches, and requested supported software to Configure ACL’s with appropriate security group(s).
• Provide advanced application and environmental support.

Documentation

• Create technical documentation for customers and in-house staff.
• Maintain and update customer site documentations.

Customer Relation

• Provide support for customers, project managers and technicians with up most courteous and at tentative level.
• Manage assigned tickets and assist in managing ticket queue on a daily basis.
• Receive or assign service tickets and service all assigned tickets to the best of your abilities.
• Create new tickets for un-ticketed work requests.
• Update ticket fields upon receipt.

Ticketing

• Manage assigned tickets and assist in managing ticket queue on a daily basis.
• Receive or assign service tickets and service all assigned tickets to the best of your abilities.
• Create new tickets for un-ticketed work requests.
• Update ticket fields upon receipt.

Requirements

Industry Related Experiences & Knowledge (At least one certification required)

• Tyco’s Software House Ccure 800/9000
• Amag Hardware and Software
• S2 Hardware and Software
• Genetec Hardware and Software
• Lenel Hardware and Software
• American Dynamics CCTV, DVR and NVR
• Milestone
• Stopware’s Passage Point Visitor & Managed System
• Low-voltage security electronic devices

Information Technology Experiences & Knowledge (Preferred)

• Bachelor’s degree in IT or related field or equivalent work experience
• A+ and Server+ Certification
• Scripting/Programming Skills in SQL
• Knowledge of C/C++ and Visual Basic a plus

Benefits

• Health, dental, and vision coverage
• Life insurance
• 401 (k) w/company match
• Vacation
• Paid Holidays
• Sick Days

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age, national origin, disability, Veteran status, or any other category protected by federal, state, or local laws.