Security Analyst –Technical Customer Bid and Proposal Response – UK Remote

Security Analyst –Technical Customer Bid and Proposal Response – UK Remote

About the job

Take that next step and join Ivanti, the leading Global Software company as a Security Analyst, using your excellent security knowledge and writing skills to specialise in technical customer bid and proposal responses.

Are you passionate about creating written content? Do you have a technical curiosity and are you able to write about technical concepts, products and processes in an engaging and customer friendly manner?

Ivanti is a global leader. A company with quality products and a commitment providing a quality product to their customers. If our customers come to us with questions about what our products can do, we want to make sure that our response delivers everything they need – right from the complex technical details down to delivering the Ivanti Customer service experience.

We have an opportunity to join Ivanti as a Security Analyst / Technical Customer Bid and Proposal Response Analyst supporting customer requests for information about our security products. The role can be based anywhere in Europe – we’re the everywhere workplace!

What will you do?

We have phenomenal products and our 45,000 customers would agree! As part of our obsession with providing simply the best customer service to our customers, it’s really important that we respond to their questions in a timely and professionally engaging a manner as possible. That’s where you are really important.

You’ll get information requests and questionnaires from our customers regarding our security product suite. You will need to collaborate right across our global organisation to find the information that you need to provide compelling customer responses that will enable them to maximise their use of our security product suite. We need someone who is super curious and organised! You’ll build lots of content quickly and have the opportunity to create documentation libraries to ensure the usefulness and relevance of the content you produce.

Day to Day you will;

• Respond to customer requests for information and create responses to help the customer understand our security products
• Write engaging content that provides clear technical explanations in a human voice
• Work to always improve our existing content library to ensure it is both up to date and of the quality expected of Ivanti content

What You Will Need To Be Successful

• Experience in writing for software or technical products, ideally B2B and SaaS.
• Security knowledge!
• Bid Response/ Proposal writing

Who We Are

Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management and security solutions - helping organizations reduce risks and costs associated with managing their IT environment.

Ivanti is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work, as well as many accolades for the products it develops. Our customer focus strategy is driven by the company’s core values, including innovation, accountability, teamwork, and trust, it's an exciting time to join Ivanti.

Looking for more than just a job? We like developing our people just as much as we like developing great products and services

If you’re passionate about what you do, are a champion of customer satisfaction and success, and interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!

Be part of Ivanti.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.