Security Operations Engineer

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

 

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  • For one of the key functions of Managed Security Services (MS) operations (Security Governance ,Risk & Compliance Management, OMS security infrastructure management, Security Monitoring & Response Management )
  
  • Autonomously performs tasks with a moderate level of guidance but within defined procedures / guidelines ( (EG Performing health Check, Monitor security devices & applications related events and alerts ,Configure VPN ,First level security devices & applications troubleshooting).
  
  • Undertakes function through analysis of status or performance indicators / security service configuration requirements and possible solutions, makes independent judgments, decisions and recommendations and solves a range of individual or commonly recurrent abnormalities / service configuration requirements through knowledge and technical experience.
  
  • Liaises, and takes leadership from an MSS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MSS functions, , in 3rd party organisations, and / or in the customer's organisation for individual incidents, problems, changes or risks.
  
  • Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.
  
  • Translates to the next level of detail global standardised procedures / checklists to specifics for an MSS customer.
  
  • May monitor the set of tickets / work orders received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels, including through the re-prioritisation of work and / or engagement of additional temporary resources.
   
• Dispatch TT’s & schedule CR’s
• Ensures progress of all TT’s
• Monitor TT’s to ensure escalation requirements and followed up
• Ensure the TT system is updated at all handover points
• Ensure all CR’s are completed, including rescheduling
• Provide on-call support to L1/L2 team for escalated incidents.
• Review and approve change requests
• Periodic review of events and standard reports and provide an analysis report.
• Define and implement correlation rules.
• Customize processes during new customer on-boarding. 
• Analyze unstructured threat intelligence reports and enhance correlation rules.
• Fine tune and add correlation rules as per customer environment changes and threat environment
• Provide guidance to L1 & L2 team for creation & update the SOP’s to handle the alerts for new & existing correlation rules in SIEM (Splunk)
• Analyze & present the reports
• Define Monitoring guidelines as per customer requirement.
• Create, update & manage the knowledgebase.
• Perform review & analysis with customer to help establish the lessons learnt, create & update new/existing processes & procedures to mature the SOC & SIEM services & support.

Impact

Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others. 

Scope & Contribution

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work. 

Innovation

Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments. 

Communication

Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset. 

Knowledge & Experience

Specialized or broader knowledge of theory and principles within a professional discipline. Typically 3+ years directly related experience and a graduate equivalent degree.

 

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.