Network Security Engineer*

Summary:

The purpose of the role is to maximise the operational performance of WTW services and maintain a strong secure posture. The role is accountable for the support of complex issues, controlling policy & compliance and supporting change activities. This role ensures the technical success of network services within the WTW environment in a Tier 3 capacity.

Role:

• Support the end-to-end operational network security and SASE infrastructure within WTW 24×7. Responsible for working through complex issues escalated by Tier 2 or the Major incident team to ensure highly available network service that meets business objectives and SLAs. 
• Restore service and complete root cause analysis of all incidents, driving actions to mitigate the root cause and remove risk of reoccurrence.
• Implement changes to the environment in a controlled manner, with implementation and test plans.
• Implement new and improved processes, change processes. Evaluate and recommend changes and/or technology upgrades to address performance, standardization, and industry best practices.
• Provide technical leadership during major incidents and drive to quick resolutions.
• Provide technical support to Audit & Compliance, Capacity Management, Lifecycle Management, Vulnerability Management and Risk Management. Functions.
• Coach team members on a proactive basis, raising the team’s overall technical acumen.
• Work with service providers to ensure the proper level of technical acumen and quality are executed within the contracted services.
• Working within an ITIL based Management framework that includes incident management, problem management, change management. release management, capacity management, BAU change, and network projects.
• Support the delivery of all Operational processes, policies, standards and procedures across WTW which includes documentation, training, audit, and improvements.
• Engaging with internal and external stakeholders, managing customer expectation and satisfaction

Requirements:

• Bachelor’s degree in Computer Science, Engineering, Information Technology strongly preferred, or relevant industry experience in related field.
• Minimum 12 years’ experience in IT or Telecoms industry.
• Network Security management experience. Firewall, Proxy, Prisma Access, Cisco ISE. Meraki experience would be advantageous. 
• Experience of Operations – Incident, Change & Problem Management principles.
• Technical / professional qualifications: Palo Alto network security qualification, Cisco CCNA & ITIL 4 Foundation. Azure Fundamentals advantageous.
• Experience in working in collaborative environment.
• Strong conceptual and creative skills.
• Ability to blend creativity, problem solving, and technical skills for refining existing concepts or developing new approaches.
• Ability to enable changes in the business processes and ability to work cooperatively with stakeholders and peers is essential.
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
• Ability to work under pressure and to resolve issues effectively.
• Excellent interpersonal and communication skills.