Network Security Ops *

Summary:

The purpose of the role is to maximise the operational performance of WTW services and maintain a strong secure posture. The role is accountable for the support of complex issues, controlling policy & compliance and supporting change activities. This role ensures the technical success of network services within the WTW environment in a Tier 3 capacity.

Role:

• Excellent hands-on experience on Endpoint Security technologies like McAfee, Microsoft Windows Defender. 
• Define Endpoint Security requirements, standards, policies and procedures for Customer.
• Provide central management of Endpoint Security and enforce integration of Endpoint Security functions by using shared policies.
• Optimize endpoint security solution to adapt to any changes to Customers network.
• Works with compliance team for any new AV exclusion requirement
• Exclusion creation based on type of Servers, Application, and its application based on compliance approval(Under the scope)
• Scan all Customer endpoints for malicious software and take corrective actions
• Continuously keep UpToDate malicious software definitions on all Endpoints
• Manage day to day Management, operation, and delivery of the Endpoint technologies 
• Implement change and troubleshoot incidents spanning various Antivirus vendor products 
• Implement change and troubleshoot incidents on Anti malware solutions 
• Work with OEMs to fix an AV related issues on priority.
• Planning and executing new upgrades effectively over Management server as well as on all the endpoints globally.
• Adherence to ITIL service management framework 
• Creation of process documentation SOPs
• Preparing configuration documents.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, Information Technology strongly preferred, or relevant industry experience in related field.
• Minimum 10 years’ experience in IT or Telecoms industry.
• Network Security management experience. Firewall, Proxy, Prisma Access, Cisco ISE. 
• Experience of Operations – Incident, Change & Problem Management principles.
• Technical / professional qualifications: Palo Alto network security qualification, Cisco CCNA & ITIL 4 Foundation. Azure Fundamentals advantageous.
• Experience in working in collaborative environment.
• Strong conceptual and creative skills.
• Ability to blend creativity, problem solving, and technical skills for refining existing concepts or developing new approaches.
• Ability to enable changes in the business processes and ability to work cooperatively with stakeholders and peers is essential.
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
• Ability to work under pressure and to resolve issues effectively.
• Excellent interpersonal and communication skills.