Firewall IT Manager - Digital and Technology Partners - Remote

Firewall IT Manager - Digital and Technology Partners - Remote , Req#3013197

As a hands-on manager of the team supporting the firewall and F5 BIG-IP services, you are responsible for leading a team of support engineers who design, maintain, optimize, and troubleshoot the firewall and F5 infrastructure. This role requires a combination of technical expertise, leadership skills, and a commitment to ensuring the organization's network operates efficiently, effectively, smoothly, and securely.

• Team Management: Build and lead a team of support engineers. Provide guidance, mentorship, and support to team members. Define roles and responsibilities, set performance goals, conduct regular performance reviews, and promote professional development.
• Project Management: Lead firewall/F5 support engineering projects, including defining project scope, setting objectives, allocating resources, and managing timelines. Monitor project progress, identify, and mitigate risks, and ensure successful project completion.
• Network Planning: Collaborate with other teams and stakeholders to understand business requirements and develop network strategies to support those requirements. This includes capacity planning, network expansion, and technology upgrades.
• Performance Monitoring: Implement and maintain network monitoring tools and processes to continuously assess network performance and identify areas for improvement.
• Security and Compliance: Ensure network operations and security practices comply with industry standards, regulations, and organizational policies.
• Vendor Management: Evaluate and recommend network equipment vendors and service providers. Negotiate contracts, manage vendor relationships, and continuously monitor service-level agreements (SLAs) to ensure quality and cost-effectiveness. Ensure vendor KPIs metrics are achieved and maintained.
• Budgeting and Resource Planning: Collaborate with leadership to develop and manage the network budget. Identify resource requirements, assess technology investments, and make recommendations for infrastructure improvements.
• Documentation: Maintain accurate network documentation, configurations, develop and maintain Standard Operating Procedures and processes.
• Continuous Improvement: Stay current with emerging networking technologies, industry trends, and best practices. Identify opportunities for process optimization, automation, and efficiency gains within the network engineering function.

• Bachelors Degree in business, computer science or related field is preferred, or combination of relevant I.T. experience and technical or on-the-job IT training, with some supervision preferred.
• 5+ years (higher preferred) in the information technology field or its equivalent.
• 7+ years of experience with Palo Alto Next Gen Firewalls and VPN software including Palo Alto and Cisco.
• Extensive knowledge of F5 BIG-IP LTM/GTM/APM modules.
• Advanced understanding of the OSI level, routing and switching protocols as they relate to load balancing (STP, BGP, OSPF, TCP, SSL, SNAT, TLS, SSH, NTP).
• Strong understanding of application layer protocols including HTTP, HTTPS, SSH, SSL, TLS, and DNS.
• Very good communication skills, judgment and analytical/problem solving skills, and the ability to work effectively with client and IT management, staff and vendors.
• Must have excellent troubleshooting, organizational and documentation skills.
• Must be able to work with a team to manage changes.
   

Non-Bargaining Unit, 294 - DTP Network Services - MSH, Mount Sinai Hospital

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans