Recoveries Consultant

Recoveries Consultants are the knowledge pool of the Recoveries department and report to the Recoveries Manager. They are responsible for conducting the necessary checks on all recoveries. They must be available as a contact point within the department and be fully aware of the recovery process and workflow with the ability to identify and repair flaws in the Groupon payments process. This role requires that the individual work closely with multiple departments across Groupon, as they explore and attempt to recover the financial loss to Groupon. The Recoveries Consultant must demonstrate good negotiation skills, the ability to handle difficult conversations and core decision-making skills whilst being driven to increase the department’s contribution to the bottom line.

DUTIES & ESSENTIAL JOB FUNCTIONS

• Understand the recoveries workflow and perform the recovery of any overpayment

• Be able to evaluate the type of overpayment made while reconciling a merchant/ customer account

• Building interdepartmental relations for effective communication and process building

• Become a contact point for the team with a sound knowledge of all processes and pending recoveries

• Investigate escalated issues and cases and prepare extensive reports where necessary

• Improve current processes in accordance with the department’s needs

• Contacting and negotiating with merchants for overpayments in relation to the recoveries process

• Reporting any potential threat spotted to the revenue or processes of the company

• Maintaining discretion and professionalism given the sensitive nature of the role

• Cultivating relationships with multiple departments across the company to enhance the risk function

• Training customer and merchant-facing departments on best practices to minimize the chances of overpayments, or increase in refunds

• Holding payments and/or removing features from active status to prevent financial loss

• Be available to perform additional tasks set by the Recoveries Manager on an ad hoc basis

Key Skills - Must-haves

• 2 years of professional experience.

• Good understanding of Excel and Google Sheets basic functions.

• Experience of handling negotiations.

• Clear communicator and able to multitask.

• Strong attention to detail and accuracy.

• Ability to work independently and prioritise tasks effectively.

Nice-to-have

• Experience with Salesforce and NetSuite.

• Experience in accounts receivable, collections, or related financial role

Beware of Fraudulent Offers We would like to bring to your notice that Groupon follows a merit-based employee recruitment practice with extensive screening steps. Groupon does not charge/accept any amount or security deposit from job seekers during the recruitment process. It was observed that there has been an increase in recruitment fraud involving scammers who post fraudulent job openings, or who contact job-seekers with fake job offers. These individuals sometimes even conduct fraudulent interviews with an attempt to obtain personal information or money from the applicants. We have also noticed that certain individuals claiming to be from the Groupon Talent Acquisition function are contacting prospective candidates pretending to represent Groupon with job offers. In case you or any candidate receives any unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please stay alert and recognize it as a scam. We are not liable for any loss or damage incurred as a result of dealing with such entities. To prevent falling victim to the same, please visit grouponcareers.com to verify the job opening. All our genuine job openings are posted on the official Groupon careers website. 

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com.