Senior Analyst - Third-Party Security, Supplier Risk & Compliance

Job Description

Who we're looking for

Would you like to work on an innovative and sophisticated Security team for a global SaaS company that’s constantly pushing forward? Zendesk is looking for a Senior Security Analyst with excellent communication and analytical skills to help us protect our internal partners, our products and our customers by being able to identify and mitigate security risks that may arise with our third party service providers and tools through a variety of ways. We are seeking someone who can master a very sophisticated craft while simultaneously demonstrating empathy, friendliness, compassion, and a willingness to always go above and beyond: someone with a mixture of technical prowess, relentless positivity and an eye towards solving problems, creatively and collaboratively. The world of security moves fast and the world of SaaS moves even faster. In addition to aforementioned qualities, we need a self-motivator to stay on top of the shifting ground beneath their feet to stay ahead of security, technology, our controls, and the Zendesk family of products.

You should be approachable and inspiring as you will be one of the public faces of our team and sometimes Zendesk itself. You should have a strong understanding of security concepts, security compliance, possess premier communication skills, and be able to translate sophisticated ideas to a wide variety of audiences. The ability to remain succinct and yet instructive is key.

What you'll be doing

• Partner multi-functionally with the key teams (Sourcing, Legal, Privacy, IT, etc) to uncover target areas of focus for programming.
• Continuously identify, prioritize, and build multi-channel awareness campaigns to positively influence behaviors and mitigate top risks
• Partner multi-functionally within the Security team (risk, incident management, automation, data analytics, etc) to uncover target areas of focus for programming.
• Partner with senior stakeholders across various functions and departments at Zendesk to develop tailored awareness offerings
• Improve business and operational efficiency by developing, automating, and maintaining scalable processes, tools, and dashboards.
• Understand Zendesk security processes and the application of those processes at as it relates to third parties and certain compliance controls
• Evaluate the security of new and existing third parties by reviewing user documentation and various legal documents
• Draft and negotiate security agreements, DPAs and other relevant documents
• Work closely with internal stakeholders to educate and guide them on best security practices as it relates to using third-party tools and outside services
• Assist in maintaining our current knowledge base, Security Policies, SOC 2 controls, and internal-facing documentation.
• Work on project based deliverables when called upon to do so.
• Help update knowledge bases and work you're doing to keep them current with processes or products.

What you bring to the role

• Fluent English language skills (please submit your resume in English only)
• Motivated self-starter who works exceptionally well in an unstructured environment with light supervision
• Great teammate with excellent relationship building and phenomenal communication skills
• Passion for cybersecurity and an understanding of key challenges and risks in the industry
• Familiarity with English-language legal agreements, security audit controls, and risk & compliance frameworks
• Elite communication skills with the ability to deliver and state complex concepts
• Excellent analytical skills and the ability to tackle problems creatively
• Tight-knit collaboration, planning, and prioritization skills
• Strong self-motivation abilities
• Friendly and positive demeanor
• Strong ethical standards

Where We Work:

Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

#LI-WO1

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.