Expert CMDB / ITOM Consultant

Company Description

Devoteam is a leading consulting firm focused on digital strategy, platform technologies, cybersecurity and business transformation. We are partner of the year of the five cloud leaders: Microsoft, AWS, Google, ServiceNow and Salesforce.  With 25 years’ experience and 10,000 employees across Europe and the Middle East, Devoteam promotes responsible tech for people and works to create better change.

We’re amongst the Top 10 worldwide ServiceNow Partners and #1 EMEA leader with an agile size and culture. Backed by 500 technical experts with skills ranging from IT, HR, CSM, Apps, and Security, and 200 management consultants, we heavily invest internally in training programs and knowledge communities to develop high-skilled collaborators.

If you believe in the power of workflows to drive innovation, we could be the perfect match. Join our team!

Creative tech for Better Change

Job Description

We are seeking a talented and experienced ServiceNow CMDB and ITOM lead to join our team. As a key member of our team, you will be responsible for designing, implementing, and CMDB/CSDM and ITOM processes within the ServiceNow platform.

• Design and implement ServiceNow CMDB/CSDM and ITOM solutions to support our customer’s business needs and objectives;
• Collaborate with stakeholders to gather requirements and define CMDB and ITOM strategies aligned with business goals;
• Configure ServiceNow Discovery and Service Mapping modules;
• Integrate CMDB with other ServiceNow modules;
• Provide technical leadership and guidance during CMDB and ITOM implementation projects;
• Supervise developers, ensuring quality and timely delivery of development tasks;
• Conduct hands-on development of Discovery and Service Mapping module.

Qualifications

• Degree in Computer Science;
• ServiceNow Certified Implementation Specialist (CIS) in CMDB, Discovery and Service Mapping is highly preferred;
• Minimum of 5 years of experience designing and implementing ServiceNow CMDB and ITOM solutions in enterprise environments;
• Strong understanding of ITIL principles, ITSM processes, and IT operations;
• Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues;
• Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization;
• Demonstrated ability to work independently, prioritize tasks, and manage multiple projects simultaneously;
• Proven team player;
• Fluent in English and preferably French as well.

Additional Information

🌈 Partner with a multi-awarded, Best Workplace for 5 years & premium consulting company in Luxembourg. Devoteam Luxembourg offers a vibrant work culture that promotes innovation, knowledge sharing, and continuous learning. When you join our team, you will enjoy:

• 🚀 Continuous Growth. Surf with the latest trends, top experts, and extensive growth opportunities through mentoring, strong cloud partnerships (Microsoft, ServiceNow, ..), local Training Center, certifications programs and our Power Skills Academy;
• 🌍 Be part of something bigger. Work for a company that values social impact, sustainability, and digital inclusion. Our CSR strategy will empower your ideas through the Devoteam Fondation and its volunteering possibilities;  
• 🤝 Team Diversity.  Join a team of 140 tech-enthusiasts from 30 diverse nationalities where togetherness & celebrating successes are paramount. 

Devoteam stands for equal opportunities. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All our positions are open to people with disabilities.