IT Security Administrator

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

We are seeking an experienced and dedicated individual to join our Cyber Security team as an IT Security Administrator. This position will be based in Chadstone and will report to the Identity and Access Team Leader. As an IT Security Administrator, you will play a crucial role in providing technical support and incident resolution for our IT and Identity services, with a focus on our identity platform IdentityNow (SailPoint). Your responsibilities will include coordinating and resolving day-to-day security issues, providing ongoing technical resource requirements, improving service delivery, and handling service and user access requests.

Responsibilities:
•    Provide technical support and incident resolution for IT and Identity services, including our identity platform IdentityNow (SailPoint).
•    Coordinate and resolve day-to-day security issues to ensure service continuity.
•    Provide technical resource requirements to support the deployment of our Identity Now platform.
•    Identify and resolve service deficiencies to enhance service delivery.
•    Take action on service and user access requests.
•    Escalate incidents or requests requiring further technical assistance to the relevant team members or external service providers.
•    Ensure knowledge articles are up to date and identify and participate in training opportunities.

About you

To be successful in this role you will possess the following:
Minimum Requirements:
•    Appropriate qualifications in Cyber Security or currently working towards certification.
•    Any IT and/or Security Networking experience is beneficial.
•    Minimum of 2 years of application support or service desk experience.
•    Knowledge of the retail industry is preferred.
•    Professional and highly focused customer service approach.
•    Outside-the-box thinking for training initiatives.
•    Excellent written and verbal communication skills.
•    Ability to work effectively with minimal supervision.
•    Strong analytical and problem-solving abilities.
•    Drive to continually improve and achieve success as a team.
•    Attention to detail.

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

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