Technical Consultant - APAC

At Cybereason, we empower organisations around the world to take an entirely new approach to cybersecurity. Regardless of your role here, you will play an integral part in helping to empower our customers to reverse the attackers’ advantage and end attacks from endpoint to everywhere. Our deep understanding and embodiment of our Core Values unites us as an organisation and empowers us to put our best foot forward. Each day we strive to win as one, be daring, evolve, and never, ever, give up as we work on our shared mission. 

Throughout our global organisation, whether working from remote, hybrid or in an office, we foster a culture that embraces all people, empowering each of us to be us (#UbU). 

If you’re looking to join an organisation deeply rooted in their values that empowers their employees to do their best work, whatever that work might be, come join our EMEA Organisation!

Cybereason is looking for a Technical Consultant (TC) to act as a trusted advisor to our clients, ensuring they get the most out of our industry-leading solution. We are investing heavily in building out our Technical Consulting team to help clients unlock the full potential our solution delivers.

Technical Consultants are a crucial piece of the overall customer organization and they play a vital role in helping our customers realize the full security and technical value our solution offers. The Technical Consulting Team is responsible for configuring the Cybereason sensor and cloud architecture to meet customer unique needs. 

They are available to ensure that new deployments, the experience, and adoption of Cybereason is both frictionless and delivers the most value possible and partner across the organization to make sure product management, engineering, technical operations and other groups are aligned with our customer’s needs.

We are seeking mature, empathetic, tech savvy communicators who understand the important role Cybereason plays in defending the health of our client’s enterprises. Successful candidates should bring B2B enterprise software support experience and a strong track record managing relationship with large enterprises.

And we're considering candidates located in Singapore.

What You'll Do

• Proven record building long-lasting customer partnerships.
• Program management during the on-boarding and deployment business.
• Configuration of the Cybereason platform in alignment with business requirements.
• Assistance with connecting sensors to Cybereason servers.
• Product training, security training and consultation.
• Regularly scheduled touch-points for the duration of the deployment lifecycle.
• Technical proficiency in computer networking, protocols and operating system.
• Managed the onboarding project milestone, schedule and tasks.
  
  

What We're Looking For

• 3+Years of customer-facing organizations and 6+Years of technical related organizations (i.e. Technical support or Sales Engineer)
• Network technologies (Firewalls, routers and switches) and protocols (TCP/IP, DNS, LDAP etc)
• Operating System knowledge (Windows, Linux and Mac)
• Extremely well-organized and analytical with an ability to work well under pressure.
• Ability to work in a fast-paced, results-oriented culture.
• Excellent interpersonal skills and manage relationships at all levels of the company.
• Creative thinker with the ability to troubleshoot issues quickly and effectively.
• Strong Team player as well as a proactive individual contributor.
• Excellent written and verbal communication skills.
• Must have fluent or excellent English reading, writing, and speaking skills

#LI-Remote

More About Cybereason:

Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.

Core Values:

• Win As One: The power of an individual is less than the power of a team.
• Ever Evolving: Change keeps us at the forefront, so we encourage it.
• Daring: To achieve the impossible, we must dare to be different.
• Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
• Never Give Up: We are tenacious and resilient, and we never stop.
• UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.

If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #Defenders

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.