Global Security Operations Center Operator (Night Shift)

Company Description

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

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Key attributes of Sibylline employees are:

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• Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
• Excellent written and spoken English
• Clarity of thought and analytical flair
• Strong, demonstrable interest in security and intelligence
• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
• Excellent attention to detail

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Our Benefits include:

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• Medical/Dental/Vision
• Long Term/Short Term Disability
• Basic Life and AD&D Insurance
• 401(k) up to 5% matching
• PTO and Sick Days 

Job Description

About the Role

​Join the Fast-Growing Security Industry and Make a Difference!  

​Are you passionate about saving lives and protecting assets? We have an exciting opportunity for you to join the rapidly expanding security industry in an entry level position working on site in Scottsdale, AZ.

​This is a great opportunity for candidates with a strong interest in security or who want to build a career in threat monitoring and intelligence. Although previous operational security experience is ideal, we welcome applications from anyone with related experience and skills (e.g. research, customer service or business management) who is comfortable working in a fast-paced environment. This includes recent graduates with a demonstrated interest in the security industry. Sibylline offers GSOC Operators a clear and established career progression pathway towards becoming skilled Intelligence Analysts within the private sector.  The hours for this night shift position are: 11PM - 7AM.

​No prior experience? No problem! We offer some of the best industry-standard training to equip you with the skills and knowledge needed to excel in this field. We only require an associate degree and a solid commitment to making a difference. 

​Join our team and be a part of an industry that is making a real impact on society. Please submit your application now to take the first steps towards a rewarding career now in the security industry. 

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Qualifications

Duties and Responsibilities

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• Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service on their relevant shift.
• ​Ensure all forms of communications, such as emails, phone conversations, and personal interactions, are conducted in a confidential, courteous and professional manner and documented appropriately.
• ​Maintain knowledge of the GSOC specific standard operating procedures.
• ​Manage life-safety, alarm, communications, reporting, video management, and access control functions at designated locations.
• ​Investigate and respond to alarms promptly.
• ​Evaluate and process information received from all available sources and respond with appropriate communication and dispatch procedures.
• ​Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, emergency services, such as EMT, Fire Departments, etc.
• ​Participates regularly in security/safety training programs to stay current on critical GSOC responsibilities and competencies inclusive of drills and tabletop exercises.

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​Minimum Training and Qualifications

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• Strong and evidenced writing and communications skills
• Ability to think critically.​
• A quick learner with the ability to multi-task.
• Attentive, organized, and detail-oriented.
• Comfortable working in a fast-paced environment.
• A strong team player with the ability to independently work as needed.
• Strong customer service skills.
• Fluent in English.
• Basic IT literacy.
• Flexibility and ability to work on a designated shift pattern as part of a 24/7 operation, along with a willingness to assist the team with overtime as needed.

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Preferred Qualifications

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• ​College / University degree.
• Previous Security Operations experience.
• ​Proficiency in Microsoft Office applications.
• ​​Familiarity with access control systems, CCTV monitoring systems, and incident management platforms.
• Experience with security applications such as Lenel and Genetec.

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Additional Information

Next Steps

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Successful candidates will be invited to complete a writing assessment (at an arranged time to suit you) to test writing and analytical ability, followed by a set of psychometric tests. Shortlisted applicants will then be invited to a final panel interview. In the current environment, our interviews will be conducted virtually. 

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The remuneration for this role is negotiable for the right candidate, dependent on qualifications, aptitude and experience.  The salary range is $18/hour- $20/hour

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Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. The firm is committed to fostering a business culture that reflects these values and promotes equal opportunity.