Technical Support Engineer - Security

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified.  We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability. 

At Keysight, Inclusion, Equity & Diversity is an integral part of our core values.  We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.  We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube

About the Job:

Keysight Technologies is seeking a dynamic Application Engineer to provide technical expertise and support to customers in the Americas in leading edge network and security domains based on not only well-defined industry standards but also those belonging to Keysight’s proprietary products and methodologies.

About the Team:

The role requires being part of a global highly driven team that strives to achieve utmost customer satisfaction

Responsibilities:

• Being an ‘constant customer advocate’ and providing advance level post-sales support to Keysight customers located primarily in North America
• Assists customers debug their networking equipment, such as Firewalls, IPS/IDS, ADCs, DPI devices, routers and switches both on hardware and virtual platforms.
• Assists customers with operations, programming and configuration of Keysight hardware and software (including hardware and software upgrades, product installations and licensing issues)
• Coordinate across multiple fast-paced departments, including Sales, R&D and Quality Assurance to configure, debug and/or deploy Ixia/Keysight’s proprietary application and resiliency test equipment and solutions
• Be comfortable working in live customer networks, including analyzing TCP/IP and higher OSI layers, security protocol exchanges, packet errors, packet related problems and complex live-network performance and resiliency configurations with next generation security devices (Firewalls, IDS, IPS, etc).
• Triaging customer reported product failures and taking actions to resolve issues by investigating, analyzing and testing customer issues both live or in a lab environment with Ixia/Keysight hardware and software.
• Execute System/Sanity Tests on R&D builds to discover bugs a in new features prior to release deployment.
• Proactively eliciting feedback from Keysight customer base regarding product functionality and quality and communicating with Product Management and Development teams for integration in the form of actionable deliverables.
• Write detailed technical white papers and knowledge-based articles.
• Remaining steps ahead of cutting edge networking and security technologies and new Ixia/Keysight product offerings. 
• Always striving to achieve customer satisfaction and Support metric goals

Required Qualifications:

• BS or MS in Computer/Electrical Engineering or equivalent with focus on Internet/Networking/Security domain; industry recognized certifications are desirable.
• TCP/IP, security and/or networking background a requirement.
• Experience with virtualization environment (deployment & troubleshooting VMs): VMWare, AWS, Azure, OpenStack, KVM.
• Excellent English communication skills (written and verbal) and ability to work collaboratively.
• Availability to work in the evening shift 17:00 to 01:00.

Nice to have Qualifications:

• Experience with OSI Layers 4-7 protocols (stateful / stateless – HTTP, TLS/SSL, FTP, DNS) and technologies ranging from Application traffic analysis, routing and load balancing. 
• Network certification (CCNA, CCNP, CISSP or equivalent)
• Experience on configuration of firewalls, routers, switches, etc. DPI/IPS/IDS/ADC equipment knowledge a plus.
• Experience in SSL/TLS, Security and Threat paradigms and landscape (DDoS, DoS, Attacks, Malware, Evasions, Botnets, etc.)
• Linux CLI debugging / admin experience – permissions, file system, logging, networking.
• Some travel as needed for training and business meetings.

Job Function

Business:

Keysight Global Services Organization

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

No

Shift:

Variable

Schedule:

Full Time (F)

Travel Required:

None

Staffing Recruiter:

Martin Espejo

Candidates can be considered to work from the following locations:

EMEA : Romania : Bucharest : Bucharest || EMEA : Romania : Domus : Domus

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***Keysight is an Equal Opportunity Employer***