IT Administrator (Information Security Compliance Focus)

Role Summary

• Responsibilities: Your responsibilities will include general IT and user administration, system maintenance, as well as IT policy writing, auditing, and ensuring compliance with information security standards
• Salary: £25,000 to £30,000 per annum, depending on your previous experience
• Benefits: Discretionary profit share bonuses, hybrid working options, generous holiday allowance, flexible working hours, employer pension contributions, comprehensive travel insurance, private medical insurance, critical illness cover, income protection, full funding for external training, interest-free travel loan scheme, discounted gym memberships, and more
• Role Type: Full-time, permanent
• Start date: We are currently recruiting for start dates throughout 2024, including April and May, and you will be asked to state your availability on your application form
• Location: This role is available in our Global Headquarters in Cambridge

About the Role

In recent years, the Technical Operations (TechOps) division has been investing heavily in the company’s IT infrastructure and building an IT function that is unlike any other. The supportive and friendly team are looking for a new IT Administrator who will help to deliver first-class systems administration, process optimisation, and skill-sharing, all whilst retaining the personal touch Costello Medical employees have come to know and love.

With your additional focus on information security compliance, you will be supporting Costello Medical’s IT security and risk assessment, mitigation, as well as information governance and data management processes. These areas are led by a cross-functional team, including the Head of TechOps and Legal Manager, as well as further contributors across the company. In close collaboration, you will identify, assess, and reduce risk while contributing towards the maintenance of robust security controls. This role will also offer a high level of autonomy, enabling you to spearhead information security initiatives and compliant practices for the company.

Your initial responsibilities will include:

• General administration of on-premise and cloud technologies, including user account management and identity/access management 
• Setting up and issuing hardware (e.g., laptops and peripherals), as well as managing equipment lifecycles such as retirement and disposal, and maintaining an accurate asset database
• Responding to user requests, discussing solutions, and providing equipment
• Co-ordinating the delivery of IT services in satellite offices by working closely with non-technical representatives
• Supporting the delivery of audits across systems (e.g., checking access rights and reporting on inactivity)
• Collaborating with the remote managed service provider (MSP) to provide deskside support and incident response
• Contributing towards a wide range of internally delivered and outsourced IT projects (e.g., implementing new systems, software, and hardware)
• Being a champion of IT, risk management and data management best practices across the global business by raising awareness, helping colleagues to understand their responsibilities and engaging with feedback
• Maintaining and optimising information security and data management policies and processes, ensuring these are aligned with industry best practices, as well as working with company stakeholders to ensure compliance with these policies
• Contributing to the delivery of various security and governance programmes, including privileged identity management, user access management, vulnerability management and supplier management
• Reviewing IT security and data management clauses in client or supplier contracts and completing client risk assessments performed on Costello Medical
• Supporting the company to reach globally recognised standards, such as CyberEssentials+ and ISO27001

Joining our TechOps team as an IT Administrator, with a strong focus on information security compliance, offers an ambitious and proactive individual exciting opportunities for professional growth and skill development. In this role, you'll work closely with experienced members of the team who are dedicated to upholding the highest standards of security and regulatory compliance within our IT infrastructure.

A Day in the Life of an IT Administrator

To learn more about a typical day for an IT Administrator at Costello Medical, please click here: https://www.costellomedical.com/day-in-the-life/it-administrator.html

Requirements

About You

The IT Administrator (Information Security Compliance Focus) role is best suited to an individual in their early IT career who is self-motivated and enthusiastic, can bring a genuine passion for IT, and possesses a strong desire to learn and develop their skills. Additionally, it will be essential for the successful candidate to bring an innovative mindset and keen attention to detail as they contribute to the development of data management solutions, policies and processes that can be seamlessly adopted by the company.

Essential requirements for the role are:

• Excellent written and verbal communication skills. This includes attention to detail, a confident and professional tone, and the ability to explain technical concepts in a digestible way to a variety of audiences
• A collaborative mindset, including the ability to connect with others, building robust and sustainable working relationships both internally and externally
• A proactive mindset, where you can take the initiative to problem-solve and drive your tasks forward with a sense of ownership
• Exceptional organisational skills and high levels of attention to detail, with a commitment to the highest standards of quality and customer service in all your work
• The ability to plan and prioritise your own time, manage and meet competing deadlines, and coordinate on timelines with others
• The self-awareness to reflect on your own work and performance, alongside a willingness to take ownership of your career
• Experience administrating enterprise IT solutions, particularly in the areas of identity and access management and file system administration
• An interest in, and aptitude for, mastering unfamiliar systems and company processes
• Experience with Windows operating systems and Microsoft Office applications

Desired requirements for the role are:

• Either 1 year of experience in an IT/information security/compliance-related role, a relevant bachelor’s degree, or an entry level industry standard qualification (e.g., CompTIA, Microsoft, ITIL)
• Experience with Microsoft 365: Azure Active Directory, Exchange Online, Admin Center, Endpoint Manager, Intune, Defender for Endpoint
• Experience with cloud storage solutions
• Experience in administrating IT hardware (procurement, configuration, returns, disposal, etc.) and maintaining an asset database
• Familiarity with IT policies and experience of developing and writing IT processes
• An aptitude for MacOS
• Experience in managing highly sensitive and confidential data, including commercially confidential, intellectual property, and special-category personal data
• A basic understanding of data privacy regulations, such as the EU General Data Protection Regulation and the Data Protection Act 2018

Benefits

Why Choose a Career in IT with Costello Medical?

We strongly recognise the importance of IT talent and believe we have a unique offering at Costello Medical for you to build your career with us.

• An opportunity to learn new skills in a unique role.Being the first IT Administrator with a focus on information security compliance, you will have the opportunity to study towards fully funded external qualifications, aiming to equip you with the skills and technical knowledge you’ll need to be proficient within the role. Not only that, but you will receive comprehensive internal training from experienced members of our TechOps and Legal teams, learning more about the technical aspects of the role and effective risk management
• Grow your skills at the cutting edge in this space. We are continuously improving our systems; over the past few years, we have stripped out much of our existing infrastructure and implemented innovative cloud-based solutions with advanced data management options. As an IT Administrator, you will gain valuable experience with cutting edge technologies, and will have the opportunity to implement new technologies of your own!
• Just the fun bits of IT. We outsource technical support and infrastructure administration to our MSP, which allows our IT Administrators to focus their time on supporting their colleagues and contributing to exciting new projects that optimise IT operations and improve the user experience
• Users who respect and value you. IT Administrators do not provide frontline support. Since employees aren’t approaching the TechOps team with problems and complaints, it’s easy to build positive, trusting, and respectful relationships with them. As an IT Administrator, you will feel like a valued and integral part of the company
• Have your say and shape your own career. Our internal TechOps team is relatively small, and you will play a key part in the direction it takes, all whilst enjoying personal and professional growth in your own role. This will not only give you a lot of influence over the team, but enable you to pursue a career that challenges you to meet your goals and aspirations
• We are invested in our culture. We are committed to our company values which promote a fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Top 100 Companies to Work For list for five consecutive years, and achieved B Corporation certification in 2022. These values are embraced within the entire company, including the TechOps team
• Contribute towards something bigger than IT. Our customers are some the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations, and as an organisation, we are committed to improving health globally. By keeping our systems running and allowing us to serve our customers, you are directly contributing towards improving global health. You will also be supporting a company that believes in corporate social responsibility and be able to give back to the local community through funded volunteering and pro bono days

The Recruitment Process

Our recruitment process includes a telephone interview with a member of the Talent Acquisition team. Following this, you will be asked to complete a written assessment in your own time. If successful, you will be invited to an interview, which includes a presentation that you can prepare for in advance, with senior members of our Technical Operations and Legal teams. Our standard recruitment process typically lasts between 2 to 4 weeks, however this can be adapted if necessary.

As an equal opportunity employer, we are committed to fostering a diverse and inclusive workforce and, throughout the recruitment process, there are a number of reasonable adjustments we can provide. Please click here to read more about this and contact the People Team via recruitment@costellomedical.com should you require reasonable adjustments at any stage.

We are currently recruiting for start dates throughout 2024, including April and May, and you will be asked to state your availability on your application form. We would strongly recommend applying as early as possible so that we can begin processing your application, as the role will close when a suitable candidate is found.

Please note that this role is available in our Global Headquarters in Cambridge. You can learn more about our office locations here: www.costellomedical.com/careers/locations

What We Offer

• A starting salary of £25,000 to £30,000 per annum, depending on your previous experience. Salary increases are typically awarded after 6 and 12 months and will then be reviewed on a yearly basis
• 25 days’ annual leave plus bank and public holidays
• The chance to work from home for up to half of your working time
• Flexible benefits scheme offering additional holiday, cash payments and pension contributions
• 4% employer pension contributions
• Private Medical Insurance which offers comprehensive cover on a “medical history disregard” basis
• Paid study leave and funding for external qualifications
• Cycle to Work scheme and an interest-free travel loan scheme
• Critical Illness Cover, Income Protection and Life Assurance
• Access to an Employee Assistance Programme
• Discounted gym membership
• Comprehensive travel insurance
• Flexible working hours
• Regular company-funded social activities

Please click here to learn about our reward package and the other benefits of working for Costello Medical: https://www.costellomedical.com/careers/benefits-package-in-the-uk/

How to Apply

You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. As written communication is a vital skill for this role, if your cover letter is suspected to have been generated by Artificial Intelligence (AI), your application is likely to be disqualified. Your CV should clearly state the dates of all qualifications and grades achieved if applicable. Please contact the Talent Acquisition team at recruitment@costellomedical.com if you have any questions about the role or application process.

Visa Sponsorship

We can provide visa sponsorship for eligible candidates for this role. You will be asked to provide details of your right to work in the UK within your application, however this will have no impact on the processing of your application.