Manager- Security Operations

Description:

The Security Manager, Assistance [Americas] is responsible for the day-to-day security case management direction, supervision and guidance for the [region], in line with the direction set by the Security Director, Assistance and in line with global standards and processes. 

The Security Manager, Assistance will work closely with the Security Managers, Information & Analysis [Americas] to ensure operational planning and case management guidance is done in lockstep with our intelligence assessments, ensuring operational planning and decision-making in both business-as-usual and crisis scenarios are being fed by, and aligned with, the analytical position and outlook. 

The Security Manager, Assistance will closely collaborate with the relevant Assistance Centre colleagues from the Operations, Flight Desks and Assistance Travel teams ensuring the relevant cases contain an appropriate security risk assessment as part of any response and plan of action. Additionally, the Security Manager, Assistance will work closely with the Group Manger Security Assistance & Service Quality as well as the Manager, Global Security Network in updating relevant operational processes. 

The Security Manager, Assistance will also play a key role in providing on-the-job training and support for the Security Specialists, Assistance. 
 

Essential Job Duties and Responsibilities:

Core Client & Internal Support: 
•    Ensure International SOS’ operational preparedness and advice position and outlook on [region] is clear to its clients and internal stakeholders in order to inform timely decision-making. 
•    Ensure the Security Specialist, Assistance team is given appropriate case management direction for [region] on a standing and dynamic basis.
•    Ensure the Security Specialist, Assistance team has appropriate numbers and diversity of security providers and secure hotels for case management, developing action plans where appropriate. 
•    Ensure International SOS’ operational posture and planning for [region] is taken in full view of the security outlook.
•    Oversee functional feedback to Security Specialists, Assistance for deliverables relating to [region], building both risk management and security best practice in addition to subject matter knowledge of [region] in the team.
•    Contribute to development of Security Specialists, Assistance as required by developing and delivering trainings on security risk management and security assistance operations.
•    Collaborate with relevant stakeholders in the Assistance Centre, Flight Desks, & Travel Advisor teams to ensure comprehensiveness of case management and operational planning outputs in addition to overall economy of effort. 
•    Oversee the maintenance and building of client-facing secure hotel information, and internal security provider information ensuring it is up to date and reflective of the current risk environment and scaled to International SOS’ analytical and operational position.
•    Contribute to ensuring International SOS has a best-in-class security assistance capabilities by participating in projects relating to functional enhancements, such as risk management training and Concept of Operations templates.   
•    As required travel to countries in [region] to assess the current security situation, local provider capabilities and expand the existing network of security intelligence and assistance contacts to further support clients and aid operational planning.
•    Participation in the regional security on-call roster as required.
•    Support to regional security escalations including the production of Party Lines, Crisis Management Team (CMT) briefings and the oversight and management of crisis-related RFAs including the production of POAs and related execution

Consulting Delivery & Sales, Marketing Support
•    As required, deliver safety and security trainings and workshops – especially those focused on [region] – as well as engage in client specific security assistance consultancy tasks as required.
•    Support the Sales and Marketing teams in the articulation of International SOS’ services and in providing functional expertise in [Americas region] client facing forums such as webinars.

Personal Development:
•    Undertake competency-based trainings based on management assessment of priorities.
•    Undertake wider training courses relating to the work of security assistance as agreed with line management.

Required Skills, Work Experience & Qualifications:

•    Extremely strong knowledge of the security risk management best practices and principals across a diversity of risk environments.
•    Experience in planning and managing security assistance operations.
•    Experience in conducting profile specific security risk assessments.
•    Strong knowledge of the political and security landscape within [region].
•    Excellent written and verbal communication skills including ability to explain complex situations and advice to non-expert audiences in English.
•    Ability to critically analyze multiple streams of security, logistics and threat-based information under time pressure and produce plans of action. 
•    Ability to identify key streams of effort and direct colleagues accordingly.
•    On the ground experience in [region].
•    Strong IT skills including Microsoft Office Suite and other applications.

Required Work Experience
•    Typically, at least 5+ years’ experience in security assistance delivery and planning including deployed experience in hostile and/or challenging environments in military, NGO, government or private sector roles ideally in [region].
•    Experience in planning and conducting security assistance operations.  
•    Experience in writing to senior management and decision-makers.
•    Experience in successfully working cross culturally.

Preferred experience:
•    Crisis management.
•    Security consulting and training delivery experience.  
•    Public speaking, client-facing presentation and/or media experience. 
•    Experience in business development and quality management.

Required Qualifications (Brief description of the educational background needed to perform the job)
•    Educated to a degree level (or relevant professional training & experience) in a field related to security studies, war studies, international politics, international relations or similar. 
•    Accreditation by regionally recognized security or risk management body.

Requirements Continued:

Required Languages (Brief description of the language skills needed to perform the job)
•    Excellent spoken and written English language.
•    Other language proficiency desirable.

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)
•    Some travel, sometimes on urgent request.
•    Occasional evening/weekend work based on operational requirements.