Sr Product Security Engineer-Global Security Support Center (GSSC)

Hyderabad, India


ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

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Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


ServiceNow’s Global Security Support Center (GSSC) team leverages its diverse, highly skilled security background and expertise to help enhance ServiceNow’s internal and external security program and communicate ServiceNow’s commitment to security to the world. The global team works closely with other components within ServiceNow on security-related topics and directly interfaces with ServiceNow customers.


This critical position values integrity, quality, expertise, precision, communication, and efficiency and is looking for security professionals with developing to established security backgrounds and excellent communications.

The successful candidate will bring a new perspective to ServiceNow and its ecosystem and will be able to successfully work together with audiences ranging from technical developers to customers.

What you get to do in this role:

  • Represent security organization in customer-facing Security Incidents, Tasks, Issues, questions & calls related to Security & Privacy
  • Customer Outreach Communications on Security & escalation handling
  • Provide Customer Support regarding Customer Pentest
  • Investigate/research/validate customer-reported security findings
  • Open defects within internal development teams
  • Facilitate the successful workflow/triage of security-related incidents/tasks by interacting with customers, various security teams, and other internal ServiceNow teams as needed.
  • Training, support & enablement to ServiceNow Support organization and other internal Teams
  • Generate customer-facing communications (i.e., Knowledge-Based articles)
  • Work with Legal on security/privacy-related matters
  • Multiple On-the-Job training resources available


To be successful in this role you have:

  • 5+ years working in the field of security.
  • Developer-level proficiency in a least one programming language – Java or JavaScript preferred.
  • Strong understanding of web and mobile application security assessment techniques and tools
  • Ability to review and understand source code to isolate the root cause of vulnerabilities.
  • In-depth understanding of common web application vulnerabilities (OWASP Top Ten) & mitigation strategies
  • Strong verbal and written communication skills
  • Experience with the following tools and systems:
    • Web Proxies (Burp Suite, ZAP (OWASP ZAP), Fiddler, etc.)
    • Browser development tools (console, network, debugger)
    • Software version control systems & source code searching tools.
  • ServiceNow platform experience is not required, but beneficial



Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰

Tags: Application security Burp Suite Java JavaScript OWASP Privacy Product security Security assessment Vulnerabilities

Perks/benefits: Flex hours

Region: Asia/Pacific
Country: India
Job stats:  4  0  0

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