Security Operator 1

Hawthorne, CA, United States

Full Time
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SpaceX
SpaceX designs, manufactures and launches advanced rockets and spacecraft. The company was founded in 2002 to revolutionize space technology, with the ultimate goal of enabling people to live on other planets.
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SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SECURITY OPERATOR 1

The Security Operator provides the critical first impression of the organization and its security requirements for employees, customers, vendors, and guests at each of its facilities. SpaceX leadership depends on the professionalism and character of our Security Operators to welcome, assist, and act as a comprehensive source of SpaceX information, while ensuring the safety and security of its facilities and operations overall. 

RESPONSIBILITIES:

  • Responsible for tracking special events and visits
  • Provide high quality customer service to employees, contractors, and visitors
  • Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities
  • Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to:
    • Initiate timely and effective notifications and response measures for incidents or emergencies
    • Assist emergency response personnel dispatched to a SpaceX site
    • Monitor site surveillance camera system
    • Report maintenance, facility, and technology issues and alarms
  • Due to the various type and scope of operations performed and sites utilized at SpaceX, Security Operator responsibilities may vary at each campus in order to ensure the most effective and secure operations at all sites. This may include, but is not limited to: standing post, escort duty, tours, and various tasks as directed

BASIC QUALIFICATIONS:

  • High school diploma or equivalency certificate
  • 1+ years of experience working in a customer service or administrative capacity

PREFERRED SKILLS AND EXPERIENCE:

  • Bachelor’s degree
  • Knowledge of CCTV, Card access systems, and other security technology
  • Experience triaging customer service related requests and escalating issues based on urgency as appropriate
  • Strong customer service and relationship/team-building skills
  • Exceptional communication skills both oral and written
  • Ability to de-escalate disputes and/or conflict(s)
  • Impeccable character and integrity
  • Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook

ADDITIONAL REQUIREMENTS:

  • Availability to work any schedule needed, to include; nights, weekends and rotating
  • Position is subject to pre-employment drug and random drug and alcohol testing
  • Possess or be eligible for a valid state security officer license as required

ITAR REQUIREMENTS:

  • To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.

Job tags: C Windows
Job perks/benefits: Team events
Job region(s): North America
Job stats:  12  0  0
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