Content Manager - InfoSec & Privacy

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.
The Role
As a Content Manager on Veeva’s Proposal Management team, you will serve as the subject matter expert (SME) for Veeva’s content library. Working with a diverse and global network of SMEs, you will be directly responsible for creating, managing/maintaining, and expanding Veeva’s vast and extensive database of pre-written content to improve proposal quality and proposal team/sales/SME productivity when responding to RFP/RFIs.

What You'll Do

• Function as the SME on Veeva’s Proposal Management team for Veeva’s RFP/RFI content library (Loopio).
• Define and optimize the content library structure; identify and build processes and best practices for streamlining content reuse.
• Proactively build the content library, validate content accuracy, and manage the content lifecycle to ensure content remains up to date and accurate.
• Coordinate effort among multiple supporting SMEs to identify frequently asked questions that need to be maintained in the content library.
• Format, proofread and edit for accuracy, clarity, and readability.
• Ensure brand, legal, and compliance rules are applied to all content maintained in the content library.
• Schedule regular reviews of the content library to identify areas that need to be updated/expanded.
• Review the structure of the content library on a regular basis to ensure it meets the needs of the business.
• Conduct regular training on the utilization of the content library.

Requirements

• Bachelor’s degree or higher in English, Communications, Business, or any combination of education and experience which would provide an equivalent background.
• Minimum 5 years of experience as a content manager in a fast-paced, B2B environment—life sciences and/or SaaS technology strongly preferred.
• Deep understanding of the principles of, and best practices in, content/database management.
• Prior experience setting up a content library for a large B2B enterprise (i.e., 10K+ content records across multiple product areas).
• Exceptional written English language skills.
• Proven experience in proposal content writing.
• Self-starter—self-motivated and self-managed—able to act with speed and agility while managing multiple priorities simultaneously.
• Demonstrates excellent networking, collaboration, and project management skills within a large B2B organization.
• Ability to work with a wide range of SMEs, including senior functional leads and technical experts.
• Displays an ownership mentality.
• Strict attention to detail and accuracy.
• Strong verbal and written communication skills.
• Expert formatting, editing, and proofreading skills.
• Team player—able to work both collaboratively and independently.
• Displays a positive attitude and sense of urgency.
• Proficient in software tools and applications, including Microsoft Suite (i.e., Word, PowerPoint, Excel), Salesforce CRM, RFP proposal software (e.g., Loopio, Qvidian, RFPIO, RFP360, etc.) – Loopio, strongly preferred.

Nice to Have

• Broad market knowledge of proposal automation solutions.
• Certified Loopio system administrator.
• APMP Foundation or Practitioner level desired.

Perks & Benefits

• Flexible PTO
• Allocations for continuous learning & development
• Fitness reimbursement

#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent@veeva.com.