Technical Implementation Consultant

What You're Impact Will Look Like

• Master the govService platform – you’ll be the internal expert on the product, delivering the digital solution to the customer's requirements
• Serve as an advisor to the customer as they improve their online processes – keeping the citizen experience top-of-mind at every turn 
• Define features, phases, and solution requirements for customer implementations 
• Provide specifications according to which the solution is defined, managed, and delivered 
• Advocate and evangelize “best practice” approaches to client set ups to ensure long term success and value for Granicus clients 
• Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engaging communications 
• Partner with the assigned Project Manager, lead and manage multiple Granicus technical product implementations and solutions on schedule and with high quality 
• Clarify and drive implementation commitments 
• Collaborate with product, engineering and other technical stakeholders on delivery of key solutions for the customer  
• Develop training and implementation documentation for customized implementations 
• Conduct system training for client administrators and developers when applicable 
• Work closely with Process Designers (internal “builders”) and Project Managers that interface with customers alongside you - to advise on progress and share ideas 
• Ensure acceptance criteria are clearly defined and verify it matches the requirements 
• Stay up-to-date on the latest process and IT advancements to automate and modernize systems 
• Effectively communicate your insights and plans to cross-functional team members 
• Prioritize initiatives based on business needs and requirements 
• Serve as a liaison between stakeholders and users 
• Assess the needs of each client; recommend and document solutions 
• Collaborate with product engineering on validating designs and producing technical requirements for product enhancements when necessary 

You will love this job if you can

• BA/BS degree or equivalent experience 
• Fluently utilize APIs, MySQL, JSON, XML, HTML, CSS and Java 
• Demonstrate a high level of technical literacy and familiarity with a broad scope of technologies used to build web applications, which helps determine how a software solution fits into an organization’s current structure and assists in the development of specifications and requirements 
• Analyze a process, and easily see the “if/thens” in the logic. Familiarity with building online forms and/or workflow strongly preferred. You know which fields need to be displayed on a form, and which questions are context sensitive (e.g. children dates of birth to be requested only where number of children is greater than zero) 
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results 
• Flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you 
• Work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions 
• Successfully facilitate technical software implementations 
• Problem-solve and quickly change direction based on updated client specifications or system limitations 
• Commit to doing the most valuable work first 
• Communicate effectively, demonstrating strong listening, verbal, and written skills 
• Work both independently and as a member of cross-functional teams, some remote 
• Exhibit a track record of functioning well in a fast-paced, dynamic environment with competing demands 
• Focus on the importance of user experience and be passionate about our customers
Security Requirement: Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.