Network Security Infrastructure Automation Engineer IV 15892

Key Responsibilities Develop and implement system enhancements that will improve the capabilities, performance, and reliability of automations Define, design, and implement automated solutions Create action requests and purchase requirements; place orders with common carriers Build and support automations for deployment, diagnostics, and remediations run on customer devices including bulk and on demand solutions for end-user use Create testing plans and test against and document automation scripts and programs Design and develop automation scripts and programs in support of Rackspace and its customers Create a series of automated actions that will allow for faster deployments and service restoration for the customer Develop against current versions of the platforms supported by Rackspace Contribute new and alternate ideas, approaches, and designs to evolve own feature area or to solve problems encountered in own feature area Focus on a specific feature area or component Influences functionalities that make broad contribution to our product and service offerings Work within team to ensure projects and goals are being communicated and to reduce duplication of efforts Collaborate and share knowledge with other Engineers and Administrators on the support floor Person SpecificationKnowledge Proficient knowledge of Network fundamentals, including diagnostics with OS system tools Proficient knowledge of server DNS, SMTP, and TCP/IP Proficient knowledge of DNS, including diagnostics with system tools Proficient scripting competency in one or more of the following languages: PowerShell, Python, PHP, Go Proficient knowledge of Project Management methodologies Proficient understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers Proficient knowledge in the application of current and emerging network software and hardware technology and protocols Requires expanded conceptual knowledge in own job discipline and broadens capabilities Understands key business drivers; uses this understanding to accomplish own work Skills Passionate about technology and has a desire to constantly expand technical knowledge Ability to resolve a wide range of issues in imaginative as well as practical ways Detail-oriented in documenting information and practice good follow through techniques Able to handle multiple tasks and prioritize work under pressure Demonstrate sound problem-solving skills coupled with a desire to take on responsibility Strong written and verbal communication skills, both highly technical and non-technical Ability to make appropriate decisions considering the relative costs and benefits of potential actions

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.