Technical Support Specialist (Cyber Security)

**Please note we are currently only accepting applications from candidates with an existing right to work in the UK**

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What we’re offering (we all know everyone jumps to this section first!)

• Annual Salary of £32,000
• Share options so you benefit from our success 🚀
• 28 days paid holiday plus bank holidays, and an additional 5 unpaid if want them 🏖️
• Flexible working - most of us work from home, but connection is good for the soul and the team so we'd love it if you popped into our Shoreditch office once or twice a week. Dogs welcome. 🏢🏡
• Regular (optional) socials. In the past year we've lost at Hijingo Bingo, been awestruck at Cabaret and sampled the best grub East London has to offer 🥳

As a small but growing team, we're flexible, and we offer a level of autonomy that allows you to make meaningful and lasting contributions to Intruder and our customers.

About Intruder

We make it easier to not get hacked.

Every day people sign up for online services, enter their personal data, and put themselves at risk of malicious actors. We work to enable these services to be better protected, making sure new vulnerabilities are found and closed rapidly before your data can be stolen.

We do this with a powerful but easy to use platform that is low on noise and high on trust, information, and context – so when we say it’s critical, companies know they have to act fast.

In the past 2 years, we have grown rapidly in product capability, customer base, revenue, and employee size. The next few years promise more of the same, with plenty of growth opportunities for us and our teams!

About the Technical Support position:

Our Technical Support team is the face of Intruder to our Customers, aiming to delight all our customers with prompt, accurate and empathetic technical support via chatbot, email, and calls.

We take ownership of technical issues and follow through to resolution with the ability to research, diagnose, troubleshoot and identify solutions, covering 98% of issues within the team - only escalating 2% to the Security team! A big part of our support function is automation, we have created over 200 automated bots and an extensive knowledge base to provide quicker and better service to our customers.

As the team who interacts with our customers the most, you will help to improve the Intruder product by suggesting improvements to our products / processes and working with other teams to understand what our customers want!

What we think you'll need to be successful:

• Good knowledge of Cyber Security and an interest in Offense Security
• Be familiar with basic command and terminal usage in MacOS, Windows and Linux
• Have a basic understanding of TCP/IP; firewalls, WAFs, IPS and IDS; the differences between external and internal networks; TLS/SSL; how to test whether a service is exposed to the internet
• Have basic knowledge of Cloud services (AWS, Azure and GCP)
• Have basic knowledge of security tools such as Nmap
• Be empathetic and courteous – for some clients this is their first dip into cyber security and we want them to feel as comfortable and supported as possible

Hiring Process

• 30 minute video call with our Head of People (Max)
• 1 hour task to complete at home
• 1 hour interview with Naomi (Customer Support Manager) and a member of our Security team
• 30 minute video call with Chris (CEO/Founder)