Lead II, Network Services

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl  is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.

As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.

You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.

If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

Technical:
Roles and Responsibilities:

• Experience in DC network security design, implementation, and operation - especially on Palo Alto and Cisco ASA firewalls.
• Strong hands-on experience and an in-depth knowledge of designing, implementing and operation of Palo Alto and Cisco ASA firewalls.
• In-depth experience with Firewall rule migration - preferably from Cisco to Palo Alto Firewalls.
• Expert in troubleshooting, implementing, and configuring Panorama, Palo Alto firewalls.
• Should have sound knowledge in Cisco or Arista Switching, Routing, Meraki SDWAN appliance.
• Hands on Experience on Cisco Meraki firewall Product range - including MX, MS, MR product.
• Network integration L2/L3, routing protocols.
• Analysing the current Palo alto and Prisma environment and providing recommendations and implementation plans to upgrade the code, App-ID.
• Health Monitoring, Attack vector monitoring, Indicators of Compromise monitoring and blocking, Dynamic ACL monitoring and blocking
• Configuring Panorama and managing the firewalls using Panorama or cisco ASDM.
• Configuring and troubleshooting Prisma cloud solutions like DLP, SASE, CASB, SSPM modules
• Familiar with Device groups Templates, pre-rules, post rules security profiles, the centralized push of security policies
• VPN: Good knowledge on SSL VPN, IPSEC, Remote Access VPN, GRE, IPSEC VPN, Client VPN
• Responsible for development of Palo alto NextGen Network Security Components and Protocols for State-of-the-art firewalls deployed at Enterprise, Data Center, Cloud, and Service Provider environments.
• Palo Alto Firewall threat updates on periodic basis.
• Good knowledge of Panorama, Wildfire, Global Protect, and other Palo Alto features including and not limited to SSL decryption.
• Incident management, Change Management for different severity levels and following escalation matrix for ensuring SLA adherence.
• P1, P2 and P3 incidents monitoring and coordination with stakeholders for timely resolution.
• Expert in configuring routing protocols and documenting on Palo alto or Cisco ASA firewalls.
• Develop scalable flow architecture for tunnelling protocols, mobility protocols, high availability solution for Stateful Failover
• Experience knowledge of Global protect VPN.
• Hands on experience in Qradar, SolarWinds monitoring tool - NPM, NTA.
• Experience in Packet capturing tool - Wireshark etc.
• Hands-on experience in security devices like Cisco (FTD) Firepower Threat Defense, Cisco Umbrella.
• Hands-on experience in configuring IPsec VPN tunnel, SSL remote VPN (AnyConnect).
• Implementing security appliance like ASA firewall or Palo Alto, WEB sense, IDS and IPS.
• Product visionary, ideas on the competitive edge, Effective decision-maker, take ownership and independently drive, lead tasks and assignments.
• Assess tools, applications, systems, and infrastructures to ensure compliance security best practices, and that established baselines are maintained.
• Improve enterprise security architecture, designing and implementing remediation technologies, techniques, and processes.
• Monitor information security alerts and collaborate with other technical teams to respond, triage, and escalate as needed. Alerts include logs from firewalls, IDS, OS, Antivirus, databases, web application firewalls, and web servers.
• Audit the system environment and provide actionable information about risk discovery and create and maintain complex event alerts and summary reports.
• Participate in meetings with Vendors and stakeholders in-line with Project requirements.
• Able to handle multiple tasks and prioritize work under pressure.
• Participate and provide input to Root Cause Analysis.
• Working on Service request, changes to build new request for the requirement of the clients.
• Experience in ITIL is MUST
• Proficient with Microsoft Office products including Visio, Word and Excel, PowerPoint.
• Strong interpersonal and problem-solving skills.
• Excellent verbal and written communication skills, good customer service skills, and a proven ability to work with various teams.
• Be a self-motivated, highly ethical individual with a demonstrated ability to work as independently as well as with a team.

Certifications:
PCNSE or PCNSA (Palo Alto) or equivalent knowledge.
CCNP Security or equivalent knowledge.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.