Senior Customer Success Security Lead - Western Europe

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create lifechanging innovations that impact billions of lives around the world. You can help us to achieve our mission.

Are you ready to seize an opportunity to drive leading edge technology solutions with the customer? Do you value deploying and working on the latest solutions with real world impact? Do you thrive by mentoring and leading by example? Would you love to help us accelerate the transformation towards data-driven organizations and ensure Security is always on, always built in? Do you want to join, build, and develop a distinguished team?

The Western Europe Customer Success Security Lead is a critical leadership position responsible for the Deployment, Adoption and Usage of our Security Solutions across all clouds and across multiple countries. The future leader has a strong technical background and is passionate business leader with a talent for mentoring and coaching to help further develop our managers and teams across multiple countries. The Security Leader will thrive in a high-performance culture and enjoy nurturing and developing some of the highest technical talent inside Microsoft. The ideal candidate will not shy away from a very hands-on approach to manage key security cases as and when they occur.

Responsibilities

• Leveraging your expertise of leading technical teams, you will empower the teams to ensure customers get best value from their Microsoft Security investments (incl. Zero Trust, Threat Management, Security Operations (SIEM / SOAR), Extended Detection & Response (XDR), Cloud Security, Identity and Access Management, powered by Unified Success Contracts)
• Lead the team to be a proactive, agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft. Role model by sponsoring key accounts yourself. Help remove blockers for the team
• Establish a culture that grows account references, advocacy and loyalty for the CSA practice by maintaining high levels of customer success and satisfaction
• Grow and develop high-performance teams though: hiring the right talents as well as ensuring technical skilling plans are followed and aligned to customer and Microsoft priorities. Coach and develop Managers to ensure a future prove organisation that can effectively deliver against priorities
• Drive usage growth of workloads through Customer Success Excellence, reducing competitive threat
• Embrace a culture of operational excellence, including timely consumption/utilization opportunity management, Scrum and high-quality reporting and insights through proper tools and channels.

Qualifications

Professional Experience:

• Thought leader with great executive presence, including the ability to engage CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills
• Ability to generate trust, build alliances, and orchestrate interdisciplinary teams
• People Management Experience, beneficial is a Manager of Manager background
• Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results
• Escalation Management – Crisis Management Experience

Technical Skills:

• Demonstrated Technical leadership through prior technical coaching/leadership roles
• Engineering, technical sales, consultative delivery management experience or equivalent
• Strong technical understanding of Applications & Infrastructure Enterprise cloud workloads Ability to stay up to date on new/improved Azure scenarios and workloads

Certifications:

• Certification of a major hyperscale Cloud (e.g. MicrosoftAzure AZ-305, AWS SA Professional) preferred
• OR Certification in one of the following technologies: Cloud, web application development, cloud-native application architecture (e.g. containers, microservices, API management), modern software development techniques like DevOps and CI/CD tool chains (e.g. Jenkins, Spinnaker, Azure developer services, GitHub) and container orchestration systems (e.g. Docker, Kubernetes, Cloud Foundry, Azure Kubernetes Service,GitHub)
• OR Certification in one or more of the following programming languages: C++, C#, Java, Node.js, Python Preferred

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.