Engineering Applications Support Engineer

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

Summary: As an Engineering Applications Support Engineer at Western Digital, you will be pivotal in ensuring the stability, security, and efficiency of our Engineering Applications, including ALM, Simulation, and Analytics tools. This role demands strong technical skills in Automation, Windows/Mac OS, Microsoft SQL Database, VMWare, Security, Windows Application Management, and Web Application Management tools. Collaborating with various IT teams, you will integrate and optimize engineering applications, enabling our engineering teams to efficiently develop and deliver high-quality products.

Key Responsibilities:

• Manage Windows or Mac Applications.
• Provide technical support for Engineering Applications like Polarion and iObeya.
• Knowledge of JMP, Minitab, iObeya, Ansys, Beyond Compare, SolidWorks, MATLAB, and BricsCAD is a plus.
• Handle installations, upgrades, and licenses for Engineering applications using Flexlm/SCCM tools.
• Resolve issues related to Server Connectivity, Application Access, and Client Configurations (Microsoft Software Center/MAC Self-Service).
• Package, document, deploy, and troubleshoot engineering applications, collaborating with vendor partners and public forums.
• Strong troubleshooting skills for Win Batch, Linux Shell, Power Shell, and Visual Basic scripts.
• Troubleshoot web applications hosted on Tomcat and Apache HTTP, including Java runtime errors and malfunctions.
• Use system monitoring solutions like Nagios to ensure system health and performance.
• Develop and maintain documentation for system configurations, processes, and procedures.
• Understand cybersecurity principles, threat modelling, and risk assessment methodologies.
• Exhibit excellent analytical and problem-solving skills with attention to detail.
• Support a large user base, providing platform-as-a-service.
• Experience with Application Management Dashboarding and License optimizations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 6+ years of hands-on technical experience in IT and software development.
• Proven experience in application and system support roles, especially with Engineering Applications.
• Ability to maintain Windows & Mac operating systems.
• Programming skills in Java, VB, and C# .Net are a plus.
• Knowledge of Engineering Applications such as ALM and Analytical tools.
• Familiarity with MySQL or Oracle DB.
• Strong communication and collaboration skills, effective in a team environment.
• Quick learner with the ability to collaborate with geographically distributed engineering teams

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at staffingsupport@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.