Professional Services Consultant

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Professional Services Consultant to contribute to the success of our rapidly growing business.

You would act as a Professional Services Consultant to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Professional Services Consultant you will:

§ Develops a clear overall understanding of customer engagement (objectives, project scope, business, and technical requirements) and DevOps customization requirements. 

§ Participates in design or scoping meetings and provides input related to the development of statements of work based on accurate analysis of customers' requirements. 

§ Drives and takes an active role in the various phases of a typical project delivery (e.g. design, development, testing and validation, implementation, and customization). 

§ Develop project-related documents (e.g. architecture documents, operations guides) 

§ Assists customers through the rollout of the proposed solution. 

§ Performs knowledge transfer sessions for customers’ staff. 

§ Completes and submits internal required administrative tasks (e.g. timesheets, project reports).

 § Continuously works on developing knowledge and skills to remain proficient with the relevant skills required for SOAR and DevOps activities (e.g. language, framework, standards), Fortinet technologies, products and services – and security

We Are Looking For:

§ Development skills and experience following industry-standard development methodologies. 

§ Experience in Customer-facing roles. 

§ Very good presentation and technical documentation skills. 

§ Ability to adapt seamlessly to shifting priorities, demands, and timelines. Flexible working hours. 

§ Positive customer service attitude with very good soft skills. 

§ Strong commitment and self-driven individual. 

§ Ability to work independently and to collaborate with cross-functional teams. 

§ Ability and desire to learn new languages and technologies. 

§ Proficient in exploring, and integrating new technologies, programming languages, or frameworks. 

§ Working understanding of common network topologies and hardware such as firewalls, and load balancers. 

§ Fundamental knowledge of HTTP, SQL, IP/TCP/UDP, SSL, DNS, and other common Internet protocols. 

§ Fundamental knowledge of security threats (e.g. phishing, MITM, SQL Injection, DoS, CVE). 

§ Hands-on experience in building, administering, and maintaining servers. Strong experience in software programming and development, including scripting. Strongly recommended: Python, Java, PHP, Bash. 

§ Experience in API integration, HTTP protocol, mail systems (SMTP or Exchange), and Linux systems. 

§ Experience in industry-standard common continuous integration/automation tools and frameworks. E.g. Ansible, Terraform, YML, Jinja, GitLab, Jenkins, or Buddy.

 § Development of projects related to network/infrastructure and automation (e.g. ZTP, mass roll-out). 

§ Experience with at least one major Cloud infrastructure (AWS, Azure, GCP, OpenStack).

About Our Team:

Our team culture emphasizes collaboration, continuous improvement, customer-centricity, innovation, and accountability. By embedding these values into our ethos and culture, we create a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on our customers' needs and satisfaction.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

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