GRC Training and Operations Coordinator

Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.

What you will do:

• Operational ownership of the information security, compliance and risk management training plan and execution of global compliance via Navex or similar LMS
• Accountable for establishing an annual Infosec and Data protection training and awareness plan for all employees 
• Develop and execute communication strategies focused on security, risk and compliance initiatives
• Manage all activities associated with GRC / Security training and key meetings, ensuring approval of all materials as needed, scheduling, contracting, meetings, ordering & shipping of materials, party rentals, etc. 
• Manage financial reconciliation and on-site logistics coordination. Creatively work with limited budget and resources
• Manage GRC and security vendors and leverage sourcing and contracting process to maximize Coupa positioning and relationship with vendor partners
• Collaborate among cross-functional team members regarding event / training timelines, monitor status, maintain events calendar and update post-event metrics
• Facilitate communication to ensure transparency and complete understanding of event / training agenda and logistics
• Comfortable recommending alternative approaches to senior management to ensure processes are efficient and able to scale across Coupa teams and programs
• Prepare and present regular training project status reports through visualization using Excel and google sheets
• Assist employees in troubleshooting technical issues, resolving complaints, and answering training related questions.
• Provide comprehensive support to all employees through the Freshworks ticket system
• Responsible for measuring and reporting on the performance of the education and awareness program

What you will bring to Coupa:

• 2 + years of experience of operations or training in a corporate/professional environment
• Self-starter with ability to perform in a fast-paced, dynamic environment 
• Well organized with great attention to detail
• Proactively approach operational issues and recommend creative problem-solving solutions
• Manage multiple projects simultaneously 
• Vendor, budget and project management skills
• Strong customer service skills 
• Ability to adapt and deliver under pressure

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At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.
At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 
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