Business Analyst

BridgePhase is a software engineering company focused on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations.  We are dedicated to supporting the Air Force's commitment to technological superiority by providing innovative software engineering services that enhance operational efficiency, security, and agility. We strive to be a trusted partner in advancing the Air Force's mission of maintaining global readiness and dominance through superior software capabilities.

We're seeking a talented and motivated Business Analyst to join our team supporting the U.S. Air Force Unified Platform Software Factory. This role is crucial in ensuring that the innovative platform created by our DevSecOps engineers is well-documented, easily understood, and effectively utilized by software developers and cyber operators. Based in San Antonio, you'll be part of a diverse group of industry experts leveraging state-of-the-art DevSecOps practices to deliver rapid, impactful solutions to the U.S. Air Force and U.S. Cyber Command. Your mission will be to create clear, comprehensive documentation and training materials that bridge the gap between complex technical systems and end-users.

In this position, you can expect to:

• Develop and maintain comprehensive documentation for the platform, including user guides, API documentation, and best practices
• Create engaging and informative diagrams to illustrate system architecture and workflows
• Design and produce instructional resources such as tutorials, videos, and interactive learning materials
• Collaborate closely with DevSecOps engineers to understand platform features and updates
• Translate technical concepts into clear, user-friendly language for various audience levels
• Develop and deliver training sessions to help users effectively leverage the platform
• Create documents, diagrams, and instructional resources to assist software developers and cyber operators in learning how to use the platform
• Explain and promote platform engineering principles and their application to various applications
• Ensure the platform created by DevSecOps engineers is well-documented and easily understood by end-users
• Gather feedback from users to continuously improve documentation and training materials
• Stay current with DevSecOps and platform engineering principles to ensure accurate and relevant content
• Contribute to the development of a knowledge management strategy for the platform

As with any technical environment, the exact role responsibilities will evolve with the changing needs of our client. We are looking for versatile engineers who thrive on new challenges and can readily adapt to additional responsibilities beyond those listed above.

Preferred Experience and Qualifications:

• Strong technical writing skills with the ability to explain complex concepts clearly
• Experience creating technical documentation, preferably in a software or IT environment
• Familiarity with DevSecOps, cloud technologies, and Agile software development processes
• Proficiency in documentation tools and version control systems (e.g., Confluence, GitHub)
• Experience with creating visual aids, diagrams, and instructional design
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a fast-paced, evolving technical environment
• Background in computer science, information technology, or a related field is beneficial
• Active Secret Clearance is required
• This is a hybrid position - with both onsite and remote work supported. All candidates must be local to the San Antonio area to support the onsite requirements.

While we've outlined our ideal candidate, we recognize that talent comes in many forms. If you don't check every box but possess a strong technical aptitude in software engineering, a passion for problem-solving, and a drive to learn and grow, we strongly encourage you to apply. We value engineers who demonstrate curiosity, adaptability, and a solid foundation in software engineering principles. If you're excited about the challenge of revolutionizing software delivery for the U.S. Air Force and are willing to dive into new technologies and methodologies, we want to hear from you. Our team thrives on diverse perspectives and experiences.

About Our Company:
At BridgePhase, our values shape our culture and guide our actions. We act with integrity, honesty, and respect, earning trust and fostering collective success. We are critical thinkers and problem solvers, driving innovation and positive disruption to solve hard challenges at speed and scale.  Our work is characterized by courage, compassion, commitment, and teamwork. We apply disciplined engineering principles and a proven agile approach that deliver flexible, simplified, durable and performant solutions that drive continuous improvement and have lasting impact and sustained value.  Additionally, we invest in our communities through strategic charitable initiatives, empowering our employees to make meaningful contributions to causes they are passionate about.

Our Benefits:
We pride ourselves on providing top-tier benefits that rival those found in larger organizations. Below are some of the perks our team enjoys: 

• Competitive compensation dependent on experience
• Flexible PTO plan
• 401k plan with 6% employer matching (zero vesting period)
• Excellent health, medical and vision benefits
• Professional development budget that can be used to obtain certifications, attend conferences, and build new skills. 
• Minimum 2 days paid annually dedicated to performing community service
• Social and community outreach opportunities