IT Incident Response Officer
AEE ARLINGTON VA
Full Time Mid-level / Intermediate USD 94K - 198K
CACI International Inc
CACI is seeking an IT Incident Response Officer to provide continuous (24 hours a day, 7 days a week, 365 days a year) enterprise-wide situational awareness and serve as the central point for collecting and fusing information from all enterprise IT services including DHS Enterprise Datacenters, DHS NOCs, DHS application owners, Service Providers for the Technical Operations Center.
This position requires a minimum of 3 days on-site in Arlington, VA.
We are hiring for three shifts: 6am to 2:30 pm M-F, 9am to 5:30pm M-F and 1pm to 10pm M-F. All shifts required rotating on-call support.
About the Role:
Our IT Incident Response Officer will act as central point of escalation and incident manager for IT infrastructure, systems and enterprise applications; this includes the monitoring, coordination, notification, and alerts and in some cases leading the resolution for incidents. Candidates will coordinate the resolution, Reason for Outage (RFO), Root Cause Analysis (RCA), and keep DHS leadership aware of the evolution of the incident resolution. Provide correlation and trend analysis services for the Department based on inputs from functional departments, DHS Components, and Service Providers for the purpose of coordinating the appropriate response to promote effective and efficient IT operations.
In particular, this role is the primary shift point of contact and is expected to:
Leverage technical background to guide troubleshooting and incident management of technicians responsible for troubleshooting/resolving the issue
Manage and oversee the implementation of the Incident/Problem Management Process
Provide information and status updates to leadership on priority incidents and enterprise wide outages
Work in collaboration with Tier 1 to identify when multiple calls are being placed for the same incident to roll up into a master ticket
Complete shift turnover and brief next shift on operational activities
Escalate all issues that cannot be resolved at a Tier 2 level to Tier 3
Ensure management is aware of any incidents causing a disruption to day to day operations
Keep track of Service Provider Maintenance and report as needed
Act as an escalation point for app, system and network operations
Required Qualifications:
Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD)
Bachelor’s degree or equivalent + 10 applicable years
Knowledge of networking fundamentals
Understanding of ITIL service delivery concepts
Experience working in a Network Operations Center
Working knowledge of ServiceNow; creating, updating and closing tickets
Excellent verbal and written communication
Preferred Qualifications:
ITIL Foundations, Network+, CCENT, Security+
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$94,400 - $198,300Tags: Clearance Clearance Required Incident response ITIL IT infrastructure Monitoring
Perks/benefits: Career development Competitive pay Wellness
More jobs like this
Explore more InfoSec / Cybersecurity career opportunities
Find even more open roles in Ethical Hacking, Pen Testing, Security Engineering, Threat Research, Vulnerability Management, Cryptography, Digital Forensics and Cyber Security in general - ordered by popularity of job title or skills, toolset and products used - below.
- Open Penetration Tester jobs
- Open Security Operations Engineer jobs
- Open Cloud Security Architect jobs
- Open Principal Security Engineer jobs
- Open Information Security Specialist jobs
- Open Information Security Officer jobs
- Open Senior Cyber Security Engineer jobs
- Open Chief Information Security Officer jobs
- Open Senior Product Security Engineer jobs
- Open IT Security Engineer jobs
- Open Cyber Security Architect jobs
- Open Senior Penetration Tester jobs
- Open Cyber Security Specialist jobs
- Open Staff Security Engineer jobs
- Open Security Specialist jobs
- Open Cybersecurity Consultant jobs
- Open Ethical hacker / Pentester H/F jobs
- Open Senior Network Security Engineer jobs
- Open Security Consultant jobs
- Open IT Security Analyst jobs
- Open Senior Information Security Analyst jobs
- Open Security Operations Analyst jobs
- Open Senior Information Security Engineer jobs
- Open Information System Security Officer (ISSO) jobs
- Open Information Security Architect jobs
- Open Agile-related jobs
- Open Risk assessment-related jobs
- Open CISA-related jobs
- Open Analytics-related jobs
- Open SOC-related jobs
- Open Network security-related jobs
- Open ISO 27001-related jobs
- Open GCP-related jobs
- Open IAM-related jobs
- Open Application security-related jobs
- Open DoD-related jobs
- Open Threat intelligence-related jobs
- Open Pentesting-related jobs
- Open Vulnerability management-related jobs
- Open DevOps-related jobs
- Open Security Clearance-related jobs
- Open CEH-related jobs
- Open APIs-related jobs
- Open SaaS-related jobs
- Open Malware-related jobs
- Open Security assessment-related jobs
- Open Kubernetes-related jobs
- Open EDR-related jobs
- Open Java-related jobs
- Open TS/SCI-related jobs