SAP BASIS consultant

Job Description:

Responsibilities

•         Provide technical support and leadership in a complex mission critical SAP environment

•         Act as primary contact for customer for any operational and technical topics, including SAP technical consulting

•         Lead and execute SAP projects and complex changes, such as new implementations, migrations, upgrades, conversions, maintenance activities

•         Provide solution options and participate in high availability designs (HA/DR)

•         Ensure supported components are maintained, optimized and used effectively

•         Managing escalations of critical incidents (with root-cause in technical area)

•         Define and setup monitoring based on standards in order to meet SLA’s.

•         ITIL processes (incident, change, release and problem management...)

•         Handling of Change Requests, acting as Change Manager, in process & in tools

•         Participate in regular account review sessions with the customer and account service team.

•         Project management for technical tasks / technical SAP project management

•         Work with other domains to establish implementation plans for SAP changes, projects, backup and recovery

•         Identify automation opportunities and drive their implementations

•         Forecast technology requirements based on technical and clients needs

•         Manage/consult on the architecture and design of hardware and software within the client's environment.

•         Ensuring that technical system documentation is up to date (CMDB, Operational procedures)

•         Provide internal SAP technical training for lower level teams

REQUIREMENTS/QUALIFICATIONS

Technical

•         5+ years of related SAP Basis administration experience, SAP business suite / SAP Solutions

•         Administrator knowledge of RDBMS: HANA, Oracle, Sybase ASE, MaxDB, MSSQL (HANA preferred)

•         Experience with SAP and DB technical daily operations, SAP and database live-cycle management

•         Experience with SAP implementation / migration projects from SAP Basis perspective

•         Advanced experience in managing SAP / DB environment changes and upgrades

•         Experience with system migrations, both Homogeneous and Heterogeneous

•         Advanced Performance Tuning and Monitoring

•         SAP Basis Certified required, HANA (or other DB) certified an advantage

•         Experience with S/4HANA, BW4/HANA, Solution Manager, BO/BOBJ an advantage

•         Strong Windows and Unix/Linux knowledge an advantage

•         Network Skills (TCP/IP, NAT, DNS, Firewalls) an advantage

•         Shell scripting capabilities an advantage

Soft skills

•         Professionally handle client requests and ensure issues are resolved both promptly and thoroughly

•         Evaluate and identify opportunities for improvements that positively impact operations and customer experience

•         Strong organizational and interpersonal skills

•         Excellent problem solving ability

•         Ability to work independently and/or in the team, ability to lead the others

•         Ability to step into running projects and resolve issues

•         Ability to communicate very complex situations to non-technical clients

•         Fluent English and German skills (oral and verbal) on the level B2+

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