IT SR Systems Engineer - Remote

This position will focus on load balancing services and requires extensive knowledge of F5 technologies. The individual will participate in an on-call rotation and collaborate with other IT teams and vendors to ensure alignment and integration of F5 services with other systems and applications.

Under general supervision and guidance, the Senior IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. May Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Expected to contribute to the selection, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic. May also be asked to evaluate new products/technologies to determine impact on existing system configurations; assist with cost/benefit analysis, and feasibility studies; and assist in preparation and presentation of proposals that consider alternatives and business case gains needed for comprehensive institutional consideration. Required to produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership. Works effectively across departmental organizations gaining consensus of stakeholders. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously. May be asked to perform consulting tasks or act as an information resource and/or mentor both internally and externally to the work unit. Consistently demonstrates the ability to take responsibility and accountability for managing work with little or no direct supervision. Demonstrated ability to multi-task and prioritize issues appropriately. Must have demonstrated the ability to interact effectively with a variety of personnel at multiple sites. Candidates must demonstrate proficient verbal and written communication skills using English. Occasional weekends and evening coverage will be required. Participation in 24 x 7 on-call rotation also required. Must be able to see and hear within normally acceptable standards.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.

This position will be posted through 7/1/24. 

This position requires a Bachelor’s degree plus 3 years of demonstrated technical experience or an Associate degree plus 5 years of demonstrated technical experience. A high school diploma and 7 years of demonstrated IT technical experience focused on managing operating systems, including configuration,
internals, and maintenance processes in a large, complex organization like Mayo Clinic may be considered in lieu of the degree. Experience working in healthcare technology. Bachelor’s degree in computer science, information systems, engineering or related field; Master’s degree in a relevant technical discipline helpful. MCSE, CCNA, or other IT related certifications. This position will focus on load balancing services and requires extensive knowledge of F5 technologies. The individual will participate in an on-call rotation and collaborate with other IT teams and vendors to ensure alignment and integration of F5 services with other systems and applications.

Qualified candidates should have knowledge of system design principles and experience working hands on with various F5 Big IP appliances, LTM, APM, and ASM.  F5 Certified Technical Specialist level desirable.  Additional certificates recognized include security and network certificates such as: CISSP, CCNP, CCNA.  Ideal candidate should be self-motivated with strong organization skills and multi-tasking ability and should work effectively within a team. They should also have demonstrated experience in managing operating systems, including configuration, internals, and maintenance processes. Advanced knowledge of multiple operating systems, including configuration, internals, and maintenance processes. A working knowledge of the following is preferred: Client/Server application architecture, Clustering, VB and scripting tools; Web Architecture, Active Server Pages (ASP), Network topologies and protocols e.g. IEEE 802.3, 802.11a/b/g, 802.1x, TCP/IP. Experience in system hardware design, ordering, configuration, testing and implementation of large projects. Proficient verbal and written communication skills using English.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.