Director Security Operations

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.
8x8, Inc. (NYSE:EGHT) cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, collaboration and contact center and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook. Reporting to the CISO, the Director of Information Security Operations will drive and support the security policies, practices, procedures, and technologies required to ensure the protection of 8x8’s networks, systems, applications, data and products. Will ensure operational risk management efficiencies are achieved across the enterprise. Will develop, document and operate controls maximizing risk mitigation, which are compliant with target industry regulations including PCI, HIPPA, SOX, SOC II Type II, CPNI, GDPR and CCPA. 
RESPONSIBILITIES: ❖ Implement and maintain security programs, processes, policies and procedures to ensure continuity of security controls, and collaborate with business teams to ensure protective services are enabling business and not impeding. ❖ Lead 8x8’s incident detection and response program ❖ Develop and publish key operational KPI’s ❖ Manage MSSP service providers to ensure SLA’s are met, scope of contracted services are delivered at or better than target performance and quality levels. ❖ Ability to think critically in a structured fashion and translate leadership discussions into an analytical decision-making framework. ❖ Drive architectural and technical service improvements to meet security goals ❖ Ability to hold partners accountable, employing quantitative and qualitative approaches ❖ Develop, document and operate controls maximizing risk mitigation, which are compliant with target industry regulations including PCI, HIPPA, SOX, SOC II Type II, CPNI, GDPR and CCPA8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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