Network Security Engineer

The Network Security is a key role within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via our internal ticketing system. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. The Network Security (SRE) is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Technical issues can include troubleshooting customer firewalls, load balancers, IDS and WAF appliances. The role will also support many elements of the Rackspace Cloud product portfolio. The Network Security (SRE) will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.

Skills

• Strong, hands-on technical knowledge of networking and network security in general.
• Ability to apply sound troubleshooting methodology in order to isolate and resolve root cause of reported issues.
• Intermediate experience of implementing and troubleshooting VPN client and site-to-site VPN connections
• Intermediate experience of implementing and troubleshooting load balancer configurations (CSS, ACE and Webmux)
• Basic knowledge of F5 Load balancers.
• Intermediate experience of implementing and troubleshooting firewall configurations (PIX, ASA)
• Responsible for performing final QC on all network devices.
• Advanced knowledge and understanding of TCP/IP.
• Advanced understanding of IOS, VLAN, STP, routing and Cisco switches.
• Troubleshoot of networking devices and network related issues.
• Advanced understanding of troubleshooting applications such as Wireshark and TCPDUMP
• CCSP/CCNP or equivalent experience.
• Excellent verbal and written communication across all levels of seniority and the customer base
• Fluent in English
• *Implementation, configuration, and troubleshooting:
• - DNS (A records, CNAMES, MX records, Authority Section, TTL values.)
• - Cisco firewall (ASA/PIX)
• - Cisco IDS/IPS
• - Application firewalls (layer 7)
• - Load balancers (CSS, ACE,F5,Webmux)
• - IP routing and switching
• - SNMP and monitoring platforms
• *IP address assignment and management
• *Regularly troubleshooting customer’s IPSEC client and site-to-site VPN connections.
• *Provide world-class Fanatical support
• *Build relationships with colleagues and customers via the ticket system, telephone and face-to-face
• *Work closely with Enterprise Account Teams to facilitate the delivery of complex projects and drive customer satisfaction
• *Candidate must have the ability and desire to work within a Team Driven environment and be responsible enough to work with minimal supervision.
• *Perform ticket queue monitoring, and prioritization.

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.