Manager, Managed Services Team and Security Compliance

Are you interested in an exciting technology management career in the justice space? Thomson Reuters Court Management Solutions (TRCMS), the leading provider of enterprise software for trial and appellate courts nationwide, is looking to hire a seasoned technologist to manage our Managed Services team and oversee Security Compliance.

Our C-Track solutions enable courts to efficiently manage caseloads and improve collaboration across justice platforms - transforming courts into modern examples of efficiency and effectiveness. Judges, clerks, and IT personnel depend on C-Track to alleviate bottlenecks and tedious tasks within their complex workflows; enabling staff to manage increased caseloads with fewer resources. The suite of C-Track products includes case management, electronic filing, and document management solutions.  

As Manager of the TRCMS Managed Services Team and Security Compliance you will be responsible for managing the Managed Services team to provide 24x7 monitoring, tracking and maintenance of TRCMS internal and customer environments hosted in the Microsoft Azure cloud.  You will partner across the business and technology teams to diagnosis and troubleshoot issues, provide incident reporting with root cause analysis and preventative/corrective actions, and ensure environments are properly configured to meet our contractually obligated service level agreements (SLA) for various customers.  

You will oversee the tracking, planning and management of security compliance obligations (currently ISO 27001 and PCI SAQ-D) and monitor/enforce our security responsibilities across the organization while keeping up with TR corporate security policies and industry trends. The candidate must be comfortable managing a mixed onshore and offshore team and working in both technical and business environments. They must have a “can-do” attitude, possess excellent written and verbal communication skills, be able to interact with customers, and work effectively in a cross-functional environment with minimal supervision.

The position primarily operates during regular business hours, however occasional evening and weekend work may be required for maintenance and support operations and to support high severity issue escalations. 

Location: Remote based position can be based anywhere in US.

About the Role:

In this opportunity as Manager of Managed Services and Security Compliance, you will:

• Manage mixed onshore and offshore contractor team that monitors and maintains the internal TR and client applications and infrastructure hosted in the Azure cloud (both customer and TR-owned) on a 24-hour x 7 basis.
• Leverage tooling (e.g. Azure Monitor, Log Analytics) to provide service delivery tracking and ongoing reporting based on customer SLAs.
• Research and implement cloud-based monitoring, vulnerability, and security tools.
• Perform audit reviews of environment setup and configuration to ensure they meet architectural standards, contractual obligations, and monitoring requirements.
• Partner across business unit to work on troubleshooting, incident fixes, client reported issues and actively monitor and communicate progress both internally and with external customers.
• Conduct reoccurring testing and validation of DR and BCP.
• Monitor cloud costs across customer and internal environments.
• Research and provide recommendations for cost optimizations and efficiencies.
• Support, track, and manage security compliance (currently ISO 27001 and PCI SAQ-D) standards and required processes around certifications.
• Streamline overall environment management through tooling and process refinement/reengineering.
• Keep current and comply with TR corporate security policies (cloud, data, etc.) as well as industry trends.
• Provide technical knowledge and support for customer inquiries, sales engagement (e.g. RFP responses) and contracting teams.
• Partner with architecture team and DevOps team to set policies, documentation and standards for security, environment, and monitoring.
• Must be willing and able to pass customer required background screening and security checks/tests (e.g. CJIS, criminal background check, identity verification).
• Travel required as needed (10%).
• The above duties are typical of those required for this position. This list is not to be construed as all inclusive. Other duties may be required or assigned.

About You: 

You’re a fit for the role of Manager of Managed Services and Security Compliance,  if your background includes: 

• Bachelor’s Degree in related field. 3+ years of experience managing technology support team.
• Ability to interact professionally with a diverse group, including executives, managers, and subject matter experts and external customers.
• Knowledge and understanding of administering complex web application environment and supporting technologies/tools including Java, Windows and Linux, MS SQL Server or Oracle, Tomcat, Jenkins (or other build tools).
• Experience with Microsoft Azure (or equivalent) infrastructure, including Azure Kubernetes Service (AKS) clusters, application gateways, network security groups, firewalls, virtual machines, using Terraform or similar tool, databases, and storage accounts.
• Experience with managing and monitoring tools such as: Azure Monitor, Log Analytics, Defender, Network Watcher.
• Familiarity with and ability to understand, manage, and enforce security policies (e.g. ISP 27001, PCI) from both a policy and technology prospective.
• Highly organized with problem solving, troubleshooting, prioritization, time management, risk management, escalation, and analytical skills.
• Responsible and motivated with the ability to work well in a fast-paced environment in an independent manner.
• Ability to work effectively under pressure in a demanding environment.
• Possess the ability to communicate complex information clearly and concisely along with excellent written and verbal communication skills.

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following metro locations: Los Angeles, New York City, San Francisco, Washington, DC. The base compensation range for the role in any of those locations is $112,400 - $208,800. The location(s) for this role include one or more of the following states: CA, CO, CT, IL, NV, TX, WA and/or remote. The base compensation range for the role in any of those locations is $102,200 - $189,800. The base compensation range in other locations may vary. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

This job posting will close 07/31/2024.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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