Manager - Managed Detection & Response (Network)

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. 

Our mission is simple: End Cyber Risk. We’re looking for a Manager – Managed Detection & Response to be a part of making this happen.   

About the Role 

A Manager - Managed Detection & Response (Network) plans and directs all aspects of development activities within their teams. This means they ensure all engineering projects, initiatives, and processes conform to the organization's established policies and objectives. They report into a Director of R&D. They work closely with R&D Leadership, Product Management and the Security Services(S2) to ensure their teams are building what our customers and users need in a timely fashion. Managers can also have specialized subject matter expertise within the technical areas their teams work in. 

Scope of Role 

Generates and manages day to day work for team(s). Works with Product Team to define and deliver on the 6 month roadmap. Is also a key contributor to longer term planning and strategy with their Director. 

Responsibilities 

• Manage team(s) that will deliver high quality, innovative software solutions, in collaboration with stakeholders such as architects, developers, product managers, CSEs and prod support people. 

• Support the team by providing direction, clarity and removing obstacles. 

• Instil Foundations of R&D in their teams by living them on a daily basis.  

• Execute the Product roadmap 

• Ensure teams are highly motivated, performing well, and delivering work on time. 

• Remove any blockers preventing teams from getting their work done.  

• Make sure each team is clear on the objectives and goals they are striving to achieve.  

• Work with team members to deliver the key features 

• Work with Architects to define and execute on the company's technical roadmap.  

• Implement the R&D Department and Team Responsibilities  

• Oversee the full software development life cycle. 

• Ensure their teams is following ISMS regulations 

• Secure Coding Practices 

• Acceptable Use   

• Develop careers of team members 

• Regular One on Ones 

• Career and personal development coaching 

• Execute administrative responsibilities  

• Manage employee compensation and vacation time 

• Manage and approve conference and training budgets 

• Involved in helping set and manage the Directorate level budget 

• Has strong financial management skills 

• Recruitment 

• Lead recruitment efforts for their team(s) for both full-time and co-op employees.  

• Be a key contributor to planning, hiring and recruitment strategy for their teams 

• Mentor each team member; help them grow their technical and leadership skills.   

• Establish career development plans and achievable goals for your reports and support their ongoing growth.  

• Drive continuous development process improvements. 

• Build collaborative relationships with other teams and stakeholders within the organization. 

Who You Are 

• 5+ years of experience in cybersecurity, with a focus on network telemetry and intrusion detection systems. 

• 2+ years of management or team lead experience in a cybersecurity or network engineering role. 

• Proficiency in network protocols, network security architecture, and network monitoring tools. 

• Experience with network telemetry technologies and platforms such as NetFlow, IPFIX, Suricata, and Snort. 

• Familiarity with SIEM (Security Information and Event Management) tools like Splunk, ELK Stack, or similar. 

• Strong knowledge of intrusion detection/prevention systems (IDS/IPS) and threat intelligence platforms. 

• Competency in scripting languages such as Python, Bash, or PowerShell 

• Experience leading Agile development teams, preferably with formal Agile training 

• A clear history of technical influence (public conference talks, papers, etc) 

• A clear history of learning and skills development. Regularly helps detection developers develop their skills in a variety of ways. 

• Professional certifications in Security are required (i.e. CISSP, GNFA, GCIH, GREM). 

• Permanently located in Canada or the U.S. 

• Nice to have: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field. 

• Nice to have: Located in the Eastern Time Zone 

Interview Process 

The interview process is approximately as follows: 

• Phone pre-screening: A recruiter contacts you to briefly discuss your work history and provide an overview of Arctic Wolf. Approximately 30 minutes. 

• Interview with the Hiring Manager: This interview will touch on past projects, your career goals, and give you the opportunity to discuss functional and non functional requirements of the role. Approximately 1 hour. 

• Technical assessment: A recruiter sends you a link to a straightforward technical assessment that is relevant to the role you are applying for. Approximately 1 hour. 

• Technical breadth interview: You will meet with technical team members to evaluate your knowledge of our tech stack and experience in other associated, complementary, or substitute technologies. Be prepared to collaborate on a technical problem . Approximately 1 hour. 

• Technical depth interview: You’ll meet with technical team members to evaluate your depth in between 1 and 4 areas of speciality directly related to the role you’re applying for. Be prepared to collaborate on a technical problem and discuss previous technical assessments. 

Location and Travel 

• Our teams are diverse, including our geographical locations. However, our team has chosen to operate in the Eastern Time Zone (GMT -5). 

• We operate in a hybrid model where some employees work from their home offices, others in-office, and some a combination of both. All employees within a 30 mile (48 km) radius, of an Arctic Wolf office must be present in office 3 days a week. Please ask for specific location requirements during your interview. 

• Quarterly planning sessions may be conducted in-person, requiring travel to Waterloo, Ontario, Canada. 

About Arctic Wolf 

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).  

Our Values 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees  

• Bonus or commission pay based on role  

• Flexible time off, paid volunteer days and paid parental leave  

• 401k match 

• Medical, Dental, and Vision insurance  

• Health Savings and Flexible Spending Agreement  

• Voluntary Legal Insurance  

• Training and career development programs  

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.  

Security Requirements 

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 

• Background checks are required for this position.