Global IoT Analyst - Smart Facilities- IPSA 9

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UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
Office/Unit/Project Description  

The United Nations Development Programme (UNDP) Office of Information Technology and Management (ITM) is the organization’s primary provider of high-quality products of ICT systems and Green Energy services to a global network of 155+ country offices and UNDP partners worldwide. The mission of the ITM Smart Infrastructure Services is to “Create Smart Facilities, build local Capacity and Inspire and Movement”, which guarantees efficient, innovative, and sustainable management of technologies for UN facilities, and consistency with Sustainable Development Goals (SDGs). The Smart Facility solutions include Green Energy services, Connectivity, Security and IoT and Data. ITM offers a framework of best practices to deliver resilient, highly available and sustainable business solutions that flourishing innovation throughout the organization. To support the transition to next generation infrastructure of UNDP, ITM manages and monitors the operation of the ICT infrastructure and Smart Facilities resources in global UNDP premises.

The UNDP ITM unit in Copenhagen is growing its team to bolster support for Internet of Things (IoT) initiatives, in line with the organization's digital transformation agenda and Smart Facilities initiative. IoT stands as a cornerstone of the Fourth Industrial Revolution, offering vast potential within its expansive technology landscape. ITM is building IoT-As-A-Service portfolio using sensors-based devices and transmission technologies such as LoRaWAN, BLE, Zigbee, NB-IoT, LTE-M, etc in order to provide Smart UN Facilities in UNDP Country Office globally. 

The Global IoT analyst is responsible for building IoT network, installing the sensors/gateways, and provide continuous operation support. The analyst  is also playing a critical role in expanding IoT service in the whole UN System. The Analyst answers all inquiries, respond to emails and perform in-person support sessions which require a combination of technical and interpersonal attributes, good judgement, clear communication skills and the ability to help others are integral qualities

Duties and Responsibilities

• Set up IoT network and Digital Twin infrastructure for the IoT foundation project in UNDP Country offices and government projects sponsored by UNDP under the umbrella of Smart Facilites concept. Integrating the solutions with IoT Platform in Azure, testing the sensors and the gateways, testing the whole infrastructure chain, and providing full operation support after commissioning.
• Provide technical support to IoT foundation project in UNDP Country Offices and other Smart Facilites projects related to network and connectivity.  Resolve issues related to networks and Smart Facilities services using standard troubleshooting procedures and resolve any infrastructure-related issues according to SLA.
• Handle incoming incidents escalated through the internal ticketing platform and monitor alarms sent by NMS. Escalate complex incidents or issues requiring vendor or Level-3 support intervention.
• Facilitate capacity-building exercises by assisting in the preparation of global webinars and trainings, providing on-site operational support as required by UNDP Country Offices with guidance from the team lead.
• Contribute in developing the operational support system to provide efficient responses and develop guidelines for end-user training, related to IoT and Digital Twin projects.
• Support ICT managers with requested non-technical and technical support requirements of UNDP Country Offices through consultation with the supervisor. The incumbent will closely collaborate with other ITM internal teams and provide support as needed.
• Write documentation related to IT support operations, including procedures, system documentation, technical guides, conformity and corrective reports, and user feedback. Monitor and ensure compliance with corporate standards and ISO 9001:2008 for both the rollout process and documentation.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. 

 

Institutional Arrangement

• On a day-to-day basis, the Global IoT Analyst will be working with and directly reporting to the Manager of Smart Infrastructure and Connectivity Unit (SICU) and ICT Specialist for IoT projects. 
• The Global ICT Advisor/Chief of SIS has the overall responsibility to guide the team
• Progress reporting will be done in the monthly team meeting and also Weekly SICU meetings.

Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements  Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible  Act with Determination:  LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

Cross-Functional & Technical competencies  

Thematic Area Name Definition Business Direction and Strategy System Thinking  Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system Digital and Innovation Internet of things (IoT) advice

Knowledge of how IoT works, and ability to advise on

the opportunities and challenges for governments and

society

Digital & Innovation Data engineering

Ability in programming languages such as SQL,

Python, and R, be adept at finding warehousing

solutions, and using ETL (Extract, Transfer, Load)

tools, and understanding basic machine learning and

algorithms

Information Management &

Technology

IT Security Management

Knowledge of Cyber Security technologies,

processes, techniques and tools. Apply practical

innovations to solve cybersecurity problems.

Capability to keep UNDP systems and data safe.

Knowledge of ISO 27001 principles. CSSIP, CSIM,

CISA or equivalent certification desirable.

Information Management &

Technology

Network, Communication and

Infrastructure Management

Ability to develop/integrate/operate/manage IT

network, communications, Cloud or on-premise

infrastructure, and new technologies like IoT. Cisco

CCIE CCNP or similar is desirable.

Information Management &

Technology

IT Service Delivery & Operations

Ability to deliver the IT products and services to

customers at the right level of Quality and Costs,

taking into account user experience. ISO 20000

knowledge. ITIL certification or similar desirable

Information Management &

Technology

IT Project Management

Capacity to manage ICT projects, using IT

methodologies and approaches such as agile

deployment and/or waterfall system development

methods. PMP and PRINCE2 certification or

equivalent desirable

  Required Skills and Experience
  Min. Academic Education

Advanced university degree (Master’s Degree or equivalent)  in Electronic Engineering, Computer Science, Data Science or related field is required. Or

A first-level university degree (bachelor’s degree)in the areas mentioned above,  in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree. 

Holding any industrial certificates such as CCNA, CMNO, CompTIA A+, CompTIA Network+, CompTIA Security+, CISSP, CEH, CISM, PRINC2/ITIL/PMP/ISO20000 will be an added advantage

 

Min. years of relevant Work experience 

Minimum 2 years (with master’s degree) or 4 years (with bachelor’s degree)  of relevant work experience, preferably in the area of IoT/IT and Digital Twin field or relevant;

 

Required  skills and competencies Experience in IoT technologies such as IoT Security, IoT Analytics, IoT platform, IoT connectivity/communication, IoT Device Management, Azure IoT Hub, Azure IoT Central is required; Desired additional skills and competencies

• Knowledge on MQTT, Webhooks, REST API, Node-Red, FTTT, Grafana, Time Series Database, HTML, CSS, JavaScript, Python, JSON will be an advantage;
• Experience in Network Infrastructure troubleshooting and maintenance, LAN/WAN technologies, Hardware configuration including network switches and routers, Identification and prevention of any potential network issues will be an advantage;
• Experience in understanding cloud computing strategy and cloud-based infrastructure technologies, in order to apply it in developing infrastructure setup will be an advantage;
• Experience in developing scripts to automate Infrastructure management/operation tasks is desirable;
• Ability in effectively disseminating information through clear communication is desirable;
• Experience in efficiently handle and manage ICT projects based on PRINCE2 or PMP or other standards is desirable;
• UN experience is desirable;

Required Language(s) (at working level)

• Fluency in English is mandatory; 
• Fluency in one or more additional UN languages will be an asset.

Professional Certificates Holding any industrial certificates such as CCNA, CMNO, CompTIA A+, CompTIA Network+, CompTIA Security+, CISSP, CEH, CISM, PRINC2/ITIL/PMP/ISO20000 will be an added advantage Disclaimer
  Important information for US Permanent Residents ('Green Card' holders) 
  Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.    UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.   Applicant information about UNDP rosters   Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.   Non-discrimination   UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.     UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 
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