Technical Lead Incident Response Team
Plano, Texas, United States | Austin, Texas, United States
Imperva
Imperva provides complete cyber security by protecting what really matters most—your data and applications—whether on-premises or in the cloud.Key Areas of Responsibility
- Perform first-level review of customer-facing documents created by other members of the Incident Response Team to ensure accurate and appropriate communication is being sent to customers
- Provide guidance to the members of the Incident Response Team on performing postmortems and guiding investigations into problems. The Incident Response Team Lead is to act as a resource for identifying areas of improvement in these efforts and building the Incident Response Team members’ skills and ability to handle these tasks
- Assisting Incident Response Team staff with performing analysis of infrastructure performance trends and problem identification to identify systemic issues and preventing recurring incidents.
- Collaborate with all members of the Incident Response Team, including Incident Commanders and the Incident Response Team Manager, to periodically perform analysis of the performance for both Major Incident and Problem Management and identify areas of improvements
- Work with the Incident Response Team Manager to develop and update processes and policies related to Incident and Problem Management.
- Be responsible for providing training and guidance for all members of the Incident Response Team ensuring all are fully aware of, up to date on, and follow all processes and procedures
- Work with technical and other subject matter experts across the organization to educate and provide guidance for the Incident and Problem Management practices for the organization, including expectations and recommended methods
- Continuously evaluate and drive improvement for communication to all stakeholders, both internal and external, including updates during active incidents and post-incident.
- Help drive prioritization of corrective actions for problems by technical teams
- Function as an escalation point for members of the Incident Response Team.
Minimum Qualifications
- Bachelor’s degree in a program related to information technology/computer science, or equivalent experience
- At least 12 years experience within IT infrastructure operations (ITSM), especially within a service-provider (e.g.ISP, SaaS, IaaS) environment
- At least 5 years experience as a project manager, operations manager, or incident response leader
- Demonstrate a penchant for continuous improvement, both individually and for an organization
- Experience mentoring and/or educating others
- Experience with gathering, synthesizing, and prioritizing information from subject-matter experts
- Ability to work in high-stress situations and keep incident responders calm and focused.
- Familiarity with complex distributed systems
- Familiar with the OSI model, and ability to talk about ways to make a system more resilient to failure
- Comfortable with both big-picture as well as technical minutiae within a multi-datacenter topology
- Working knowledge of Linux operating systems, Juniper routing and switching platforms, system logging, BGP routing, and DNS protocols
- Understanding of ITIL and Agile methodologies preferred
Our Company:
Imperva is the cybersecurity leader whose mission is to help organizations protect their data and all paths to it. Customers around the world trust Imperva to protect their applications, data, and websites from cyber attacks. With an integrated approach combining edge, application security, and data security, Imperva protects companies through all stages of their digital journey. Imperva Research Labs and our global intelligence community enable Imperva to stay ahead of the threat landscape and seamlessly integrate the latest security, privacy, and compliance expertise into our solutions. Learn more on the Imperva website or company blog, and follow Imperva on LinkedIn and Twitter. Benefits:
Imperva offers a competitive compensation package that includes base salary, medical, flexible time off, and more. It’s an exciting time to work in cybersecurity. Learn about Imperva products and services at www.imperva.com and career opportunities at www.imperva.com/careers
Legal Notice:
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law. LI# VL1LI# Hybrid
* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰
Tags: Agile Application security Compliance Computer Science DNS IaaS Incident response ITIL IT infrastructure Linux Privacy SaaS
Perks/benefits: Career development Competitive pay Flex hours Flex vacation Team events
More jobs like this
Explore more InfoSec / Cybersecurity career opportunities
Find even more open roles in Ethical Hacking, Pen Testing, Security Engineering, Threat Research, Vulnerability Management, Cryptography, Digital Forensics and Cyber Security in general - ordered by popularity of job title or skills, toolset and products used - below.
- Open Penetration Tester jobs
- Open Cloud Security Architect jobs
- Open Security Operations Engineer jobs
- Open Principal Security Engineer jobs
- Open Information Security Specialist jobs
- Open Information Security Officer jobs
- Open Senior Cyber Security Engineer jobs
- Open Chief Information Security Officer jobs
- Open Senior Product Security Engineer jobs
- Open Cyber Security Architect jobs
- Open IT Security Engineer jobs
- Open Staff Security Engineer jobs
- Open Senior Penetration Tester jobs
- Open Cyber Security Specialist jobs
- Open Security Specialist jobs
- Open Senior Network Security Engineer jobs
- Open Ethical hacker / Pentester H/F jobs
- Open Cybersecurity Consultant jobs
- Open Security Consultant jobs
- Open Senior Information Security Analyst jobs
- Open Security Operations Analyst jobs
- Open Manager Pentest H/F jobs
- Open IT Security Analyst jobs
- Open Information Security Architect jobs
- Open Information System Security Officer (ISSO) jobs
- Open Agile-related jobs
- Open Risk assessment-related jobs
- Open SOC-related jobs
- Open CISA-related jobs
- Open Analytics-related jobs
- Open Network security-related jobs
- Open ISO 27001-related jobs
- Open GCP-related jobs
- Open IAM-related jobs
- Open Application security-related jobs
- Open Pentesting-related jobs
- Open Threat intelligence-related jobs
- Open DoD-related jobs
- Open Vulnerability management-related jobs
- Open DevOps-related jobs
- Open Security Clearance-related jobs
- Open CEH-related jobs
- Open APIs-related jobs
- Open Security assessment-related jobs
- Open SaaS-related jobs
- Open Malware-related jobs
- Open Kubernetes-related jobs
- Open Java-related jobs
- Open TS/SCI-related jobs
- Open EDR-related jobs