Incident Response Manager

The Nielsen Legal Team supports the company globally, protecting Nielsen’s business, products, intellectual property and reputation. The team places a focus on developing excellence and agility as we minimize risk and move the business forward. The team comprises attorneys, paralegals and legal assistants. Whether we’re solving a problem or averting a crisis, we are focused on creating the best environment possible to advance Nielsen’s reputation, preserve business opportunities, and help business to flourish. 
The Cybersecurity Incident Response Manager is part of their global cyber security operations team, and will be responsible for providing subject matter expertise in the monitoring and performing analysis of security events and incidents. Nielsen is looking for someone with an operational background with proven experience in incident responses at an enterprise or global level. Nielsen outsources a majority of tier 1 incidents, so this person will be responsible for critical issues that occur. This person needs to not only being an experienced incident responder but also participate in the growth and improvement of their program. Being able to improve process, documentation, and providing feedback to their team is important. Nielsen's platforms and services are currently in over 100 countries, and this allows entry points to hackers all over the globe. This Manager needs to be able to guide their team through alerts, threats, and attacks; being able to understand why something was stopped by the antivirus. The Cybersecurity Incident Response Manager at Nielsen is one of three direct reports to the VP, Threat Management. They are part of the SOC, and are responsible for managing the incident response team including providing oversight to incident response activities (triage, root cause analysis, escalation, communication etc.

RESPONSIBILITIES

• People: Will need to groom the careers of associates for elevated skillsets and promotions.
• Vendor partnerships: Nielsen relies on a global MSSP for Tier 1 incidents. All incidents first flow through the MSSP, and then are escalated to the Analyst team at Nielsen for further assistance. Holding that vendor accountable will be important.
• Being metrics driven - building SLAs, holding the program and team accountable.
• Leadership - Meetings - attending weekly staff / operations meetings. Preparing the team to speak at these meetings.
• Responsible for managing a team of security analysts who are charged with the analysis and management of incident response data from a variety of sources
• Provide oversight to incident response activities (triage, root cause analysis, escalations, notifications, communication, etc)
• Determine the severity level of incidents, act as a conduit for escalation and ensure accordance with requirements
• Provide technical investigative support to other departments as required
• Serve as the enterprise subject matter expert for information security incident and investigation management
• Monitor the organization's computer networks and systems to identify any violations and security threats that need to be resolved
• Develop and maintain IR Procedures to ensure incident response policy, procedures, and work instructions stay current and effective
• Provide regular reporting of IR metrics with specific attention to efficiency and effectiveness measures
• Deliver reports, briefings, and assessments to leadership, facilitating understanding of cyber threat entities and environments
• Provide technical investigative support to other departments as required

REQUIREMENTS

• Proven years relevant experience (a few years management experience preferred)
• Advanced knowledge of Cloud, networking, operating systems fundamentals
• Advanced computer forensic or network forensic certifications
• Strong analytical and problem solving skills to troubleshoot and resolve network/operating system security issues
• Ability to perform and interpret vulnerability assessments
• Ability to administer the operations of a security infrastructure
• Ability to balance and prioritize work

 We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.  We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen: careers.nielsen.com
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