Lead - Security Customer Trust & Sales Enablement

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ROLE OVERVIEW:  Lead - Security Customer Trust & Sales Enablement

The Security organization at Ciena is a group of skilled professionals who share the same passion for defending against cyber criminals. With the increase in volume and sophistication of cyber-crime, we are growing and have tons of exciting work planned. We are dedicated to driving the security mission of Ciena throughout the enterprise; Do the Right Things (and Do Them Well), Protect the Company (From Evolving Threats), and to Build Trust (in Our Products and Program). The Security Lead of Customer Trust & Sales Enablement will have specific focus in building trust with Ciena’s customers and enabling our sales teams to tell a comprehensive security story about how Ciena is protecting ourselves and our customers from security threats.

The Lead of Security Customer Trust & Sales Enablement will work collaboratively with the Functional Lead and other team members of Security Customer Trust & Sales Enablement to build a comprehensive Customer Trust program at Ciena.

RESPONSIBILITIES:

• Respond to security related questionnaires/risk assessments or general security inquiries for existing customers as well as prospects.
• Build reasonable and appropriate cyber security terms for customer agreements; act as the security Subject Matter Expert (SME) for review/ redlines of these agreements.
• Act as security SME available for customer calls as necessary
• Identify and drive process/tool improvements aimed at increasing process efficiency and response time to our sales organization and customers
• Support the building of security related collateral, such as white papers, presentations, and content libraries of security information
• Work collectively within the security team, as well as with other business stakeholders, to leverage updates to key project initiatives to build/ update customer facing information & collateral.
• Build strong inter-group/cross functional relationships, at various levels in the organization, while identifying opportunities for process improvement related to our Security Program at large
• Work within the security team holistically to help identify key security risks, customer contractual or compliance requirements, governance needs, or other security impacts as necessary
• Completion of special projects/requests as required
• Keeping abreast of internal and external security risks and threats, and communicating those appropriately; both internally as well as by assisting with external communication drafting (with appropriate stakeholders)
• Managing internal and external relationships effectively 
• Advocating for, and participating in, efforts to enhance the program both for operational efficiency as well as to improve the risk posture of the organization 
• Being a champion for security and modeling behaviors consistent with cybersecurity best practices  
• Representing the best interests of Ciena 

SKILLS

• Familiarity with cyber security industry standards and principles, such as CIA Triad, NIST Cybersecurity Framework, ISO 27001, and others.
• General understanding of Indian cybersecurity laws, regulations, and those on a global scale as well as information privacy.
• United Kingdom Telecommunications Security Act 2021 (UK TSA) knowledge is beneficial.

• Ability to relay technical information to non-technical audiences
• Ability to read and interpret legal language/ contract language and relay security requirements within legally reasonable and sound language
• Must be detail-oriented, organized, and self-driven
• Exceptional customer service skills
• Ability to work in a team environment, often under time constraints
• Business acumen and strategic thinking
• Comfortable in presence of and/or presenting to executives
• High level of professional maturity and well-developed business skills

EXPERIENCE

• Master’s Degree, Bachelor’s Degree, or equivalent
• Cyber Security related certifications preferred, such as CompTIA Security+, CRISC, CISM, CISSP, or others.
• 10+ years’ experience in Cyber Security Customer Trust or equivalent work experience
• Experience with Agile principles as well as Agile tooling such as Jira, Azure Dev Ops, etc.
• Experience working within GRC Tools such as ServiceNow, HighBond, Archer, etc. a plus.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.