Risk and Compliance Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

An exciting opportunity has become available to join the dynamic and innovative Client Assurance team at Global Payments.

Role Summary

The role will prioritise Vendor Risk Management (VRM) and audit activities for a specific client above all other tasks and will be available as a main point of contact within the team. The applicant will become experienced in the VRM activities and able to quickly support the specific requirements of the client.

The role will manage the delivery of complex client audit and assurance engagements across multiple business units in Global Payments.  This involves working closely with clients on all aspects of assurance as well as key internal stakeholder groups including Information Security, Risk and Compliance, Technology, Audit and Enterprise Resiliency teams. Consults on an ongoing basis on all other client assurance  related issues with managers and executives. Facilitates and manages client audit from launch through to conclusion and is able to remediate any potential findings and gaps in a timely manner.

Conducts client  meetings and prepares  all the relevant evidence to meet the requirements of the client scope. Demonstrates an agile and adaptable approach to working in a fast moving and changeable environment.

What part will you play?

PRIMARY ROLE

• Serves as Deutsche Bank’s primary point of contact for all functions and processes within the client assurance team

• Oversees and drives coordination of all Deutsche Bank’s assurance requirements from responses to client queries, to assessments, and policy reviews

• Primary subject matter expert on all questions relating to Deutsche Bank for the team

• Navigates the Deutsche Bank portal as a means of inputting responses directly to the client

SECONDARY ROLE

• When not engaged on Deutsche Bank specific requests are able to lead delivery and management of other complex client assurance assignments across Issuing and Merchant  to ensure positive outcomes for both the client and Global Payments

• Challenges audit scope, controls delivery of pre audit requests, coordinates Global Payments Subject Matter Experts across multiple business units for onsite interviews 

• Manages post audit responses 

• Oversees and drives coordination of responses to client queries relating to Operational Resiliency as well as external and industry risks

• Promotes awareness and the value of external audit and assurance sources, including PCI and SOC1 reporting, to clients

• Drives efficiencies by maintaining and developing data repositories for Client Information by maintaining a thorough knowledge of the technologies used to conduct client assessments

• Works collaboratively with the Global PaymentsAudit Lead and the client assessors to ensure they are prepared prior to engaging the subject matter experts in interview sessions  

• Evaluate each client request to ensure the client is within their defined audit rights and hold the clients accountable for operating within those defined right 

• Provide support to the Global Payments  Client Assurance Team and the Client Assurance Central Services Team as needed 

• Prepares and gathers project summaries and findings in documents, reports and dashboards for senior and executive leader

• Draws logical conclusions, vets ideas with colleagues, and recommends appropriate courses of action

What Are We Looking For in This Role?

Required  Qualifications

• Bachelor's Degree - Relevant experience in lieu of a degree will be considered

• Relevant Experience (3+ years) or Degree in a related field of study from an accredited university is preferred 

• Emerging understanding of the payments industry and issuer clients

Preferred Qualifications

• Knowledge and experience of issues relating to Environmental, Social and Governance framework (ESG)

• Some knowledge of German written and spoken language (to support specific client)

What Are Our Desired Skills and Capabilities?

• High level verbal and written communication skills in a variety of contexts are essential

• Decision Maker - Advanced ability to be an effective problem solver and act quickly to respond to client assurance requests

• Communication - Effective listener and communicator who is able to establish long lasting client relationships

• Working knowledge of SOC 1/SOC 2 Reporting

• Working knowledge of PCI DSS Requirements  

• Previous experience in an audit/assurance role (3+ years preferred)

• Familiarity with regulatory and legal changes in the payments industry (preferred)

• Familiarity with the NIST Cybersecurity Framework (preferred)

• Familiarity with Amazon Web Services (preferred)

• Thorough knowledge of excel, word, powerpoint and web conferencing tools e.g. Google Meet, Microsoft Teams

• Adaptability to work with internal reporting systems e.g Archer

• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors

• Exercises judgment within defined procedures and practices to determine appropriate action.

• Builds productive internal/external working relationships

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.