Compliance Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

An exciting opportunity has become available to join the dynamic and innovative Client Assurance team at Global Payments.

Role Summary

The role will prioritise Vendor Risk Management (VRM) and audit activities for a specific client above all other tasks and will be available as a main point of contact within the team. The applicant will become experienced in the VRM activities and able to quickly support the specific requirements of the client.

The role will manage the delivery of complex client audit and assurance engagements across multiple business units in Global Payments.  This involves working closely with clients and merchants on all aspects of assurance, due diligence for new prospects and emerging technologies  as well as identifying and engaging with  key internal stakeholder groups (from across the Enterprise)  including Information Security, Risk and Compliance, Technology, Audit and Enterprise Resiliency teams. Consults on an ongoing basis on all other client assurance  related issues with managers and executives. Facilitates and manages client audit from launch through to conclusion and is able to remediate any potential findings and gaps in a timely manner.

Coordinates and facilitates client  meetings and prepares  all the relevant evidence to meet the requirements of the client scope. Demonstrates an agile and adaptable approach to working in a fast moving and changeable environment. Participates in periodical risk focussed meetings with specific clients for information sharing and assurance updates. Manages process improvement initiatives and works with a centralized team of client assurance experts to implement best practices across the various client assurance teams. Supports, where appropriate, the wider Enterprise Risk Management team in global compliance initiatives and ad hoc projects.

What part will you play?

PRIMARY ROLE

• Deliver and manage complex client assurance assignments across Issuing and Merchant  to ensure positive outcomes for both the client and Global Payments

• Serves as point of contact in International  (including LATAM, APAC, DACH) for all functions and processes within the international client assurance team

• Builds, develops and maintains relationships with key internal stakeholders and creates formal networks involving coordination among groups. 

• Acts independently to determine methods and procedures on new and special assignments

• May supervise the activities of others

• Oversees and drives coordination of all client assurance requirements from responses to client queries, to assessments, and policy reviews

• Challenges audit scope, controls delivery of pre audit requests, coordinates Global Payments Subject Matter Experts across multiple business units for onsite interviews 

• Manages post audit responses 

• Oversees and drives coordination of responses to client queries relating to Operational Resiliency as well as external and industry risks

• Promotes awareness and the value of external audit and assurance sources, including PCI DSS and SOC reporting, to clients

• Drives efficiencies by maintaining and developing data repositories for Client Information by maintaining a thorough knowledge of the technologies used to conduct client assessments

• Works collaboratively with the Global Payments Business Technology Services team and the client assessors to ensure they are prepared prior to engaging the subject matter experts in interview sessions  

• Evaluate each client request to ensure the client is within their defined audit rights and hold the clients accountable for operating within those defined right 

• Provide support to the Client Assurance Central Services Team as needed 

• Draws logical conclusions, vets ideas with colleagues, and recommends appropriate courses of action

What Are We Looking For in This Role?

Required  Qualifications

• Bachelor's Degree - Relevant experience in lieu of a degree will be considered

• Relevant Experience (3+ years) or Degree in a related field of study from an accredited university is preferred 

• Thorough knowledge of excel, word, powerpoint and web conferencing tools e.g. Google Meet, Microsoft Teams

Preferred Qualifications

• Some knowledge of European languages (ideally proficient in one of the following languages German, Polish, Greek, Spanish to support specific clients/merchants)

• Knowledge and experience of issues relating to Environmental, Social and Governance framework (ESG)

• Business, Criminal Justice, Information Security, Risk Management or MIS

• Certified Compliance & Ethics Professional (CCEP)
  Certified Anti-Money Laundering Specialist (CAMS)

What Are Our Desired Skills and Capabilities

• Foundational understanding of the payments industry including issuer, acquirer and ATM business

• Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company

• objectives and principles and to achieve goals in creative and effective ways.

• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in their own area of expertise.

• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

• High level verbal and written communication skills in a variety of contexts are essential

• Decision Maker - Advanced ability to be an effective problem solver and act quickly to respond to client assurance requests

• Communication - Effective listener and communicator who is able to establish long lasting client relationships

• Working knowledge of SOC 1/SOC 2 Reporting

• Working knowledge of PCI DSS Requirements  

• Previous experience in an audit/assurance role (3+ years preferred)

• Familiarity with regulatory and legal changes in the payments industry (preferred)

• Familiarity with the NIST Cybersecurity Framework (preferred)

• Familiarity with Amazon Web Services (preferred)

• Adaptability to work with internal reporting systems e.g Archer

• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors

• Exercises judgment within defined procedures and practices to determine appropriate action.

• Builds productive internal/external working relationships

Benefits:

• Work for a global market leading card processing company

• A company with a friendly, professional and growth centric culture

• 26 days holiday, increasing with service up to 30 days, plus option to buy 3 days holiday per year

• Health insurance scheme - through Vitality Health which offers various wellness related discounts and incentives

• Life insurance and disability cover 

• Group Pension scheme - 7% employer contribution

• Generous entitlements to paid maternity, paternity, adoption leave and other time off

• Employee friendly working policies

• Gym and canteen on site - within our modern office

• Social events, and opportunities to join internal team member groups

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.