Lead Security Automation

Strategy Planning

• Provide strategic inputs from the automation operations domain, to be incorporated into the Group strategy aligned with the policy, vision, and mission.
• Understand the Modern technology requirements of the sites and businesses and partner with the team to operate and maintain automation and technology initiatives across the organization. 
• Support the automation projects team in designing and synchronizing the integration of new projects with legacy infrastructure and enable process enhancement. 
• Stay updated on the latest developments in Security technology, applications systems, and equipment; Recommend improvements and upgrade to systems basis evaluation of the operating performance.
• Participate in budget finalisation for technology and automation operations and maintenance across the group.
• Conduct and participate in sessions for team members to upgrade skills on the relevant subjects as required per industry standards. 
• Plug the gaps identified through diagnostic tests. 
• Track obsolescence of existing systems and coordinate timely tech-upgrade in sync with BU/Project team.

Security Systems Operations & Maintenance

Systems Maintenance

• Monitor periodic health checks on the systems, applications and equipment, to identify inconsistencies & inefficiencies and undertake corrective actions to ensure efficient functioning. 
• Institutionalize technology service desk to track, investigate & resolve problems; Make operational modifications and upgrades to the security technology and systems based on RCA.
• Provide support and guidance to stakeholders via technology help desk.
• Design SOPs and policy matrix for management and resolution of system issues; Guide the team to resolve issues within the designated TAT.
• Corrective and Preventive maintenance of the systems to be audited periodically. 
• Understand the business requirements and criticality to define SLA for operations and maintenance.

Systems Operations

• Support in Designing policies and SOPs for operating the varied systems, technology, and applications; Train Group teams on adherence to data protection regulations and operations of infrastructure.
• Devise performance dashboards for evaluating operating performance and security of the systems.
• Conduct periodic reviews on hardware status, software licenses, future readiness, and upgradation.
• Work with Group teams to develop and manage the backlog of necessary planning and automation requests related to security.

Partner Management 

• Coordinate with the Site Security team and Technology team to manage the operational interactions and performance assessment of the empanelled partner on basis of the guidelines/SOP. 
• Cultivate strategic and operational relationships with partners on future growth and expectations.
• Conduct audits for Automation systems installed at sites. 
• Define the SLA for partner association with Adani including the debiting clause and business criticality/requirement.
• Support in resolving the employees query on the ID card related issues.

Performance Review

• Define the performance metrics for evaluating the operations and maintenance activities of the Security systems and technology and finalize with the Group Automation Head; Lead the performance review. 
• Participate in the performance review of the function.

Process Excellence

• Identify process gaps in the automation & technology operations and maintenance; lead process excellence initiatives to address the process gaps and drive efficiency. Continuously improve process by lessons learnt from previous Operations and Maintenance activities.
• Drive the team to champion process improvements and establish ownership of action plans at appropriate points within the team.

• Drive a collaborative and a high-performance driven culture in the team, with clear goal setting, performance review, and feedback mechanisms; Finalize the performance ratings for the team
• Demonstrate capability development initiatives and talent management programs for the team; Coach and mentor critical talent

• Be a self-starter, a quick learner of new technologies and have experience in security automation and integration.
• Be hands-on and a critical part of the team for a high-performance security automation framework development, evangelism, and maintenance.

Educational Qualification:

• Bachelor’s degree in Business Management / Instrumentation/ Engineering or relevant field
• Desirable - Postgraduate degree in relevant field.
• Preferable to have Certifications including Certified Protection Professional (CPP) / Certified Fraud Examiners (CFE) / Transported Asset Protection Association (TAPA) certification/ Physical Security Professional (PSP) /Certified Information Systems Security Professional (CISSP)/ Industrial Security professional certifications

Experiences:

• Minimum of 15 years of experience in the field of Systems Operations and Maintenance and at least 5 years of experience in a team leading role in a similar position for mid-sized / large organization 
• Hands-on experience with operating and maintaining large scale systems operations across geographies and diverse businesses
• Experience in developing SOPs (with policies and matrices) for Systems Management
• Exposure to technology and automation strategies and medium/ large-scale automation projects
• Familiarity with end-to-end security operations including Access Control, Traffic Management, Patrolling & Surveillance, Control Room Operations
• Strong interpersonal skills for interfacing with all levels of management; Experience of managing complex stakeholder interactions and leading discussions with top management.
• Preferable to have worked in an organization with diversified business

Strong problem solving and analytical skills with ability to quickly digest any issue/problem encountered and recommend an appropriate solution