Security Leader Customer Success

Are you a cloud security leader, passionate about working with a team of highly skilled cloud solutions architects in helping to secure our customers leveraging the Microsoft security portfolio ?

We are looking for a Cloud Solution Architect (CSA) Manager, specializing in security, who is passionate about leading a team of a manager and 15-20 architects who drive our enterprise customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a leader and people management role with accountability for a portfolio of customers and a portion of the Microsoft business results. The role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

People Management​

Lead your team to deliver customer objectives & Microsoft business targets. Be an active coach for their career development and Lead them through change using the Demonstrated Capabilities framework.​

Customer Centricity​

Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Security expertise across M365, Copilot for Security and Azure to enable defined Customer Success Plan outcomes.
Coach team to understand customer objectives & how using Microsoft support accelerates value realization. Guide team to drive positive Customer Satisfaction & share feedback/insights from customers/partners.​

Business Impact

​Coach the team to develop opportunities driving Customer Success business results by working with technical decision makers ensuring they understand Microsoft's security value proposition and get value from their investment in Microsoft technology through deep business understanding of security solution plays and customer scenarios.
Coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging security technical subject matter expertise. Support them to lead technical conversations with customers to drive value from their MS investments, by delivering all work according to MS best practices & policies and using repeatable IP.
Run your business and develop your team to meet customer needs and Microsoft business targets. Coach team to deliver according to MS best practices & using repeatable Intellectual Property (IP). ​

​​​Technical Leadership ​

Foster a continuous self-learning culture and drive technical intensity, driving team to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement and coach team to contribute to repeatable IP. 

Operational Excellence

The ability to apply principles, systems, tools, and strategic insights to sustainably improve key performance metrics (KPIs) and drive operational efficiencies.
Situational fluency (Interpersonal Flexibility): Study your customer, understanding the situation, "reading the room", and reacting accordingly. Coaching teams on how and when to pivot customer/ internal conversations based on what you observe in your environment.

Technical

Breadth of technical experience and knowledge in foundational security, foundational AI, architecture design, with depth / Subject Matter Expertise in Security
SecurityFoundational Security: Deliver the end-to-end security story for Microsoft, highlighting the value proposition.
Broad Experience: experience in security and expertise around related technologies and concepts such as Zero Trust, threat management, SOC monitoring (SIEM / SOAR), and Extended Detection & Response (XDR) + SIEM, Cloud Security, and Identity.

Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cybersecurity, cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cybersecurity, cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
OR 6+ years experience working in a customer-facing role (e.g., internal and/or external).
6+ years experience leading technical projects, teams, or functions.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.