Customer Success Manager - Threat Intelligence (m/f/x) - Remote anywhere in Italy

Company Description

Founded in 2020, QuoIntelligence is Europe's fastest growing startup in the field of Cyber Threat Intelligence. Headquartered in Germany, and incorporated in Italy and Spain, we provide companies and institutions with game-changing expertise in the fight against cybercrime. 

Our Customer Success Team builds strong relationships with our clients and aligns our offerings with their business objectives. Staying updated on industry trends, they provide timely briefings to mitigate risks. By empowering clients with the knowledge needed to navigate their threat landscape, the team ensures that clients can effectively leverage the intelligence provided by our platform Mercury to safeguard their operations. They also drive product enhancements, acting as the voice of the customer inside our organization.

Job Description

Customer Success Management:

• Onboard new clients and guide them through the implementation process.
• Develop and maintain strong, long-lasting relationships with key stakeholders.
• Understand clients' business objectives and align our solutions to meet their needs.
• Conduct regular check-ins, reviews, and strategic planning sessions with clients.
• Monitor client usage and engagement to ensure they are getting the most out of our solutions.
• Provide training and resources to clients to enhance their product knowledge and usage.
• Address and resolve client issues and concerns promptly and effectively.
• Collaborate with the sales team to identify upsell and cross-sell opportunities.
• Assist in the development of customer success materials, including case studies, white papers, and FAQs.

Threat Intelligence Briefing:

• Monitor industry trends and potential threats that could impact our clients' businesses.
• Provide timely and relevant threat briefings to clients, helping them mitigate risks.
• Develop and communicate strategies to address potential threats and challenges.
• Work with internal teams to ensure our products are equipped to handle emerging threats.
• Stay informed about the informed about the latest Governance landscape, like industry standards, regulations.

Collaboration and Reporting:

• Act as the voice of the customer within the organization, providing feedback to the product, operation and engineering teams.
• Support in developing and delivering reports on customer success metrics to the management.
• Participate in regular team meetings and contribute to the overall strategy and growth of the company.

Qualifications

• Bachelors degree in political science, cybercrime, computer science, cryptography, mathematics or a related field. Alternatively, 4 additional years of professional experience in a similar role.
• Good understanding of Threat Intelligence.
• 3 years of professional experience in Customer Success or Threat Intelligence.
• Excellent skills for developing and presenting technical information and presentations to non-technical audiences and clients.
• Strong strategic thinking, analytical, and project management skills.
• Ability to balance between meeting demands of fast-paced environment and taking time to ensure strategic and thoughtful approach with clients.
• Ability to establish a trusted advisor relationship with customer stakeholders, understanding their needs and driving the value of QuoIntelligence and service differentiation from other Threat Intelligence providers.
• Fluency in English.

Additional Information

How is it to work here?

• Fast growing startup in an ever-expanding market.
• A lean organization with an open feedback culture.
• Multicultural and multilingual organization.
• Creative environment where team members are encouraged to contribute to processes, decisions, planning and culture. 

What's the pay like?

Since December 2022, we operate a transparent compensation framework.

For this job and country, the base salary is 33.963€. 

What's in it for you?

• Work from anywhere in Italy!
• 26 days of paid time off
• Yearly global meetups in great locations. In 2023 we spent a week in Rimini. This year we'll spend the first week of October in Croatia! 

What's the recruitment process like?

• You apply and fill a couple of screening questions.
• We review all applications.
• We invite you to an interview with our People Team via MS Teams
• You work on an online assessment via Vervoe 
• We schedule the top 4-5 candidates with our Senior Threat Advisor. The shortlisted candidates might as well meet part of the Revenue team. 
• We make an offer and conduct background checks via Veremark.

QuoIntelligence is an equal opportunity employer. We strongly believe that diversity is essential for good intelligence work and are committed to creating an inclusive environment for all employees.